Holy, it's back after I post on the forum.

The forum is much more powerful than the ticket system.

 

Sorry, I don't know how to PM you. I click your name to your profile but no PM button there. I can't find PM link in my profile left side bar. There is one link called PM option but that's for ignorelist setup.

I believe the server is down around lunch time. When you ping the IP, it's time out. It's working in the morning. For it's my first day sign up, I didn't migrate my sites to it and I didn't pay much attention then went out. When I came back at 4:30PM, the server was still down.

I went to dedicatedchat at that time. I sent the request, the system show 5 requests in queue. After 1 or 2 minutes, the system redirect me a message said you should sent the request to helpdesk. I clicked that button and a request sent to helpdesk at May 5th 2007 04:38:11. Because it's my first time to sent request to helpdesk, the desk setup a new account for me immediately.

After waiting for 2 hours, I didn't get any reply from helpdesk then I came here and post it.

However when I go back to helpdesk right after the post, Vlad Panainte did reply me on May 5th 2007 06:32:11 and made the server up.

It's about 2 hours from my first ticket to helpdesk. I still felt comfortable and understood for it's weekend time.

I hope it can be improved by Lunarpages that the server can be up within 1 hour after the ticket has been submitted.  However, I understood that it may take 2 hours or more during the weekend.

I have a question here:

When the server is down or I need your help to reboot my VPS in the future, shall I call the helpline or submit ticket for emergency case? Because some of my sites may be sensitive during the week days.

Thanks.

Thanks. 

Yesterday I got the same problem. When I try to reboot my VPS (just test), the IP became un-pingable after I click the reboot button. I went to dedicatedchat and sysadmin solved the problem very quickly.

I then asked the reason, because I recall I did try to reboot my VPS last weekend before the first downtime. The answer is the IP 74.50.2.98 is not properly reassigned to my VPS after the reboot. So if this problem happens next time, I won't be able to use Virtuozzo panel because the IP will still be unaccessible. 

You are right. Once I migrate some of my sensitive clients to here, I will consider the managed addon later. I am not a picky person, but someone do. 

The IP unaccessible really hurt a bit for the private DNS sit on it and do Mail server. Most people don't care about web but emails.

Anyway, thanks for the help and useful comments, really appreciate.