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October 12, 2008, 06:38:33 PM


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Author Topic: Admin shutoff qmail - Help!  (Read 222 times)
geolev
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« on: June 11, 2008, 06:55:00 PM »

They shut down my qmail because "...it was creating issue on vps node". They included the following listing without telling me what the problem was. I am guessing it was using too much CPU but I don't know for sure. They just told me to "update my addons" and "audit my scripts". How do I do that?

Isn't qmail delivered with VPS? Is that something I need to periodically update?

Anyone know how I should proceed?
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Mitch
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« Reply #1 on: June 12, 2008, 05:01:20 AM »

I don't know the details of your situation, but it could have been abusing the server that you were on. I would highly encourage that you pass some of these questions back to Lunarpages via your support ticket so that they can give you the answers as to what you need to do next.
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geolev
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« Reply #2 on: June 12, 2008, 03:55:30 PM »

I did pose the questions to them. They seem to think qmail is out of date. They are working on updating my qmail which is done my updating Plesk. For some reason they are having trouble updating Plesk so they have involved Plesk support.

LP Support has been very responsive on this issue so far. I posted here simply to get more information and to provide a reference for anyone else who runs into this problem. As you know, the VPS forum here is not very active.

Does anyone know how to determine what version of qmail is installed on my server? It should be easy to determine but I don't know how.

Thanks,
George
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perestrelka
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« Reply #3 on: June 12, 2008, 10:12:06 PM »

Hi George,

Actually, Qmail has not been updated for a few past years as it was so good when the last version 1.03 was released. Can you please PM me with your ticket number so I could check what happened there.
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Vlad Artamonov
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« Reply #4 on: June 12, 2008, 11:27:05 PM »

ark!

I must admit personally I never did like qmail. One of the reasons I like cpanel so much is it comes with exim and it is much nicer all together.
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geolev
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« Reply #5 on: June 13, 2008, 04:50:12 AM »

Hi George,

Actually, Qmail has not been updated for a few past years as it was so good when the last version 1.03 was released. Can you please PM me with your ticket number so I could check what happened there.


The ticket # is 828591.

They (Plesk support I guess) upgraded my Plesk to 8.4. LP support says I should be all set. I made a cursory check of my web sites and all seems to be good. I have Ruby on Rails installed on one of them but I havent had a chance to check that one out. It is for development purposes so I'm not too concerned about that one right now.

I still don't know what happened to cause the problem to begin with. Especially if what you say about qmail not being update in years is true.

Based on past experience, LP support reacted very quickly on this issue and it appears the solution is of very high quality. They recognized an issue with Plesk and did not hesitate to turn it over to Plesk support. Good job LP support!

George
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geolev
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« Reply #6 on: June 13, 2008, 04:57:07 AM »

ark!

I must admit personally I never did like qmail. One of the reasons I like cpanel so much is it comes with exim and it is much nicer all together.

I think qmail came preinstalled. It has been working fine for almost a year to this point. I did install the formmail script several months ago for one of my customers but that too hasn't had a new version release in years and seems to be working as designed.

I don't know anything about qmail or any equivalent service. I don't even know what it does.  Very Happy I hope I don't need to know anything about it as there are so many other things to learn on my to do list.
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perestrelka
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« Reply #7 on: June 13, 2008, 08:04:43 AM »

Hi geolev,

I am glad to hear the upgrade went smoothly and thanks for your kind words about our support. As a pre-cautionary, can I ask you to run the following commands as root when you are connected via SSH to the server:

Code:
cd /var/qmail/control/
ln -s dhparam1024.pem dh1024.pem
ln -s dhparam512.pem dh512.pem

This should reduce the amount of resources qmail spends on receiving new connections and may help with your issues.
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Kind Regards,
Vlad Artamonov
geolev
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« Reply #8 on: June 15, 2008, 03:08:08 PM »

Hi geolev,

I am glad to hear the upgrade went smoothly and thanks for your kind words about our support. As a pre-cautionary, can I ask you to run the following commands as root when you are connected via SSH to the server:

Code:
cd /var/qmail/control/
ln -s dhparam1024.pem dh1024.pem
ln -s dhparam512.pem dh512.pem

This should reduce the amount of resources qmail spends on receiving new connections and may help with your issues.

Hmmm... It seems I don't have permission to do that. I even tried sudo and it wont let me. I also tried to cp the files to .bak but it says I don't have permission for that either. What might I be doing wrong?

I'm logged in via SSH as the user supplied to me when my VPS account was created.

Thanks,
George
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perestrelka
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« Reply #9 on: June 17, 2008, 08:22:49 PM »


Hmmm... It seems I don't have permission to do that. I even tried sudo and it wont let me. I also tried to cp the files to .bak but it says I don't have permission for that either. What might I be doing wrong?

I'm logged in via SSH as the user supplied to me when my VPS account was created.

Did you use the root user? If not, you may need to run su - and input the root password when it asks for it after logging in as a non privileged user.
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Kind Regards,
Vlad Artamonov
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