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Web Hosting Forum | Lunarpages > Lunarpages Web Hosting - Advanced Assistance > Lunarpages - VPS Hosting > Very High Fee For Installing Ioncube Loader
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Author Topic: Very High Fee For Installing Ioncube Loader  (Read 864 times)
minnu
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« on: January 10, 2007, 07:03:55 AM »
The fee for installing Ioncube Loader is $75 per hour. While most other hosting companies are offering it for free.

This is too high . Confused
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Tristan
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« Reply #1 on: January 10, 2007, 07:08:47 AM »
Hi minnu,

The normal charge to install something would be $75 an hour regardless of what it might be. However, given ion cube is relatively easy to install, please provide where you obtained the quote (in a ticket or in chat) and we can look into this matter for changing the cost for this script for you for installing it.

Otherwise, we could simply provide directions to you to install it.  VPS is for self administering a server for the customer, and it would be relatively easy for you to install this with us providing directions to do so.  If you install it yourself using our directions, that would not cost you anything.

Thanks.
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Tristan James Wallace
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minnu
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« Reply #2 on: January 10, 2007, 07:19:56 AM »
Thanks for the reply admin. I want to install it for my site. But how i contact you or how can i chat with a support staff. The ticket response is taking a lot of time.

Thank You
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Tristan
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« Reply #3 on: January 10, 2007, 07:36:09 AM »
Hi minnu,

You are very welcome. You can go to http://dedicated@lunarpages.com/ to chat with us about this issue.  It is for both Dedicated and VPS customers to use.  We staff it with administrators 24 hours a day, 7 days a week.

Thanks again.
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Tristan James Wallace
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minnu
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« Reply #4 on: January 10, 2007, 09:50:10 AM »
Thanks admin,

Thain Strzelecki installed Ioncube Loader for free. You guys are the best, great support. I am very much satisfied.

Thank you again Thain Strzelecki  Clapping Clapping
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Tristan
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« Reply #5 on: January 10, 2007, 09:58:17 AM »
I'm glad this is now resolved for you Thumbs Up
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Tristan James Wallace
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moonrock
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« Reply #6 on: June 13, 2008, 07:17:11 AM »
I have the same issue.

I was told i'll be charged $75 for installing ion cube.
and that is after i've paid $75 for migrating my database from lLP shared hosting to my upgraded VPS in LP!
it's 2 weeks after i got my 2 new domain from lunarpages, which required ioncube and zend, but still my site is not running.

it's suppose to be a simple exercise for a simple script, to my first and new VPS!
but it's getting costly and i'm almost giving up
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perestrelka
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« Reply #7 on: June 13, 2008, 08:10:44 AM »
Quote from: moonrock on June 13, 2008, 07:17:11 AM
I have the same issue.

I was told i'll be charged $75 for installing ion cube.
and that is after i've paid $75 for migrating my database from lLP shared hosting to my upgraded VPS in LP!
it's 2 weeks after i got my 2 new domain from lunarpages, which required ioncube and zend, but still my site is not running.

it's suppose to be a simple exercise for a simple script, to my first and new VPS!
but it's getting costly and i'm almost giving up

Hi,

I failed to find any active ticket from you with regards to this request. Can you please provide its number and we will see what can be worked out about that.
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Kind Regards,
Vlad Artamonov
moonrock
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« Reply #8 on: June 13, 2008, 04:51:15 PM »
Thank you , your tech have already installed it for us at no extra cost.
no issue now.
thanks
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perestrelka
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« Reply #9 on: June 13, 2008, 09:29:25 PM »
Quote from: moonrock on June 13, 2008, 04:51:15 PM
Thank you , your tech have already installed it for us at no extra cost.
no issue now.
thanks

We are always happy to help Wink
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Kind Regards,
Vlad Artamonov
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