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dhana_space1
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« on: January 28, 2008, 10:07:06 PM » |
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Hello,
I got a mail from Support team, saying my account is suspened.
My website is not working for many hours.
My Ticket Number is: 651976
at least I want Email working.
Email is not working now, It is affecting my business very badly.
I have replied to cutomer support Email.
I am in +5.30 Timezone, so it is night time in US now.
So i am not able to reach the customer support.
Is there anyone, can help in this case.
I want the email to start working ASAP.
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white_hacker
Trekkie
 Offline
Posts: 11
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« Reply #1 on: January 29, 2008, 12:41:26 AM » |
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Hello dhana_space1,
I'm a former LunarPages staff member. How long ago did you reply or submit the ticket ?. As support tickets are answered in the order they are received . Also if you reply before a tech responds, the ticket gets moved to the bottom of the list again. It's recommended to wait for a response.
There is nothing board member's can do to help. The night shift do monitor the forums the best they can. If they do happen to spot this thread, they may review the ticket for you. Typically the best thing to do is wait for a reply from support. Chances are it may have been moved to the appropriate help desk section. Some sections have less techs working on them then others. Especially during the night shift which I was on. At least that was the case when I worked here, things might have changed since then.
I'm sure you'll receive a response from support as soon as a tech reviews the ticket.
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dhana_space1
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« Reply #2 on: January 29, 2008, 01:21:29 AM » |
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Thanks for your reply.
I stick to LP for longtime, bcoz of their customer support.
I hope, they take action for this ASAP, as it is affecting my business.
mainly my mail server is not working..that is the big problem.
This is the reply I got from them...
=== mail from support ====
Hello,
I have forwarded this ticket to our Server Stabilization staff for review.
Please note that our technical staff queue has a slightly longer turn around time for responses, as the tickets tend to require more in depth evaluation.
You will be notified when more information is available.
== end of reply ==
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dhana_space1
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« Reply #4 on: January 29, 2008, 05:51:45 AM » |
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Hello
thanks for your reply...my office members were not able to check the mail for more than 1 day.
I am not able to access the cPanel / FTP /Email ...and nothing.
Just I want to access my Email first, is there any way for it.
Bcoz..My business is getting affected a lot.
Can someone help me, to make the Email working...
If anyone of the LP staff sees this post, Please take action at least for Email in high priority.
Looking for some reply from support staffs.
My Ticket Number is: 651976
thanks...
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Anthony_S
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« Reply #5 on: January 29, 2008, 08:24:52 AM » |
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Hi there,
I've just replied to your ticket giving you more information regarding the issue and this will provide more information on getting your account unsuspended and cPanel/email access reinstated. If you have any further questions, please reply to the ticket you've opened.
Thanks.
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dhana_space1
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« Reply #6 on: January 29, 2008, 09:10:57 AM » |
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Hello Anthony_S
thanks a lot for your action.
I have sent a personal message to you and also I have replied to the ticket.
Please take action....
Looking forward your Email.
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dhana_space1
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« Reply #7 on: January 29, 2008, 11:54:07 AM » |
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hello...
I have done all the required things....
Please Please...Quickly enable my EMAIL service,
It is down for almost more than 1 day, this is affecting my business very BADLY.
Please take action for this ASAP.
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