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Web Hosting Forum | Lunarpages > Lunarpages Web Hosting - Advanced Assistance > Lunarpages - Web Hosting, Email & PC Security > What is LunarPages doing about the email blacklisting?
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Author Topic: What is LunarPages doing about the email blacklisting?  (Read 1280 times)
dbiberdorf
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« on: December 06, 2007, 08:22:03 AM »

I am now receiving at least one email per week bounced back to me because LunarPages SMTP server is blacklisted for spam by the receiving server. Yahoo Mail routines throws email from me in the Bulk ("SPAM") folder. Hotmail seemingly throws away mail from me entirely. Other domains (e.g., alumni.princeton.edu) seem to discard mail from me as well.

I no longer have confidence that email I sent to people will actually arrive, even though my business depends on that.

What is LunarPages doing about this problem? "Open a support ticket" is not an answer -- there are not enough hours in the day. Plus, the problem is widespread enough that it's mentioned regularly here. I don't want to find a new hosting provider right now, but I really need to know my email is making it through rather than being treated as spam.
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Mitch
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« Reply #1 on: December 06, 2007, 08:49:00 AM »
Sorry to hear your having these issues.  For a server side solution, you will need to put in a help desk ticket to support@lunarpages.com so support can look at your request one on one.  I will go ahead and leave the conversation open here though to anybody else who might have a suggestion for you. 
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dbiberdorf
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« Reply #2 on: December 06, 2007, 09:19:44 AM »
I don't know what to put in a support ticket that I've not done in the past -- my email doesn't get through. It seems that LP is tolerating a lot of spammers, such that LP servers get blacklisted.

Thus my question: What is LunarPages doing to stop their servers from being blacklisted? Alternatively, is there a LunarPages server that throttles email sending so that a given client can only send an email every 30 seconds or something, preventing that server from getting RBLd?
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« Reply #3 on: December 06, 2007, 09:40:01 AM »
Well, I can't speak for support or Lunarpages officially - but as far as how to contact them and what to say, I would say much of the same things you have said here.  I promise they will be more than happy to do all that they can for you to help in this regard.  As far as actions taken - I am sure action is always taken when a problem is found.

The problem with your suggestion of cutting people back to one e-mail every 30 seconds is people with newsletters or mailing lists would be out of business. 
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« Reply #4 on: December 06, 2007, 11:50:57 AM »
Right there with you Dorf.  As the contact for a client website, I received an email suggesting that two email accounts were causing a server (server named "Nott") blacklist with Yahoo.  As a result, LP removed email forwarders pointing to my client's personal yahoo email address.

The business run by my client is a social services consulting company.  No newsletters, or mass mailings.  For that matter, there have only been a combined 115 emails sent to both of my client's domain email accounts since July.  As these messages would have been forwarded to Yahoo, how can 23 messages a month on average mean SPAM and blacklist?

LP needs to find the real culprits and nip this issue.  Businesses, especially those that we refer to LP, should not have to endure this from such a reputable hosting company.

BTW, I do have an open support ticket, 2 days later still no response.
« Last Edit: December 06, 2007, 11:53:35 AM by Peekaroo » Logged
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dbiberdorf
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« Reply #5 on: December 06, 2007, 02:34:00 PM »
Mitch, thanks for the reply. If I read you correctly, LunarPages is telling me to find another email provider, right? (Since they can't be bothered to eliminate spammers or to provide a solution for people that aren't sending out newsletters or similar high-volume messages but who want reliable email delivery to remote hosts.) Waiting 2+ days for a tech support response, after waiting 8 hours to get a "message deferred" response from the receiving server, when I really need my email to go through when I send it is simply not acceptable.

I just got a bounce from Yahoo (see below). Note that they send me to a URL that talks all about spam and abuse. LP needs to quit being a preferred ISP for spammers.

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 72 hours on the queue on werra.lunarpages.com.

The message identifier is:     1IzBki-00060E-V2
The date of the message is:    Mon, 03 Dec 2007 07:54:28 -0600
The subject of the message is: (removed for posting here)


The address to which the message has not yet been delivered is:

  (removed)@yahoo.com
    Delay reason: SMTP error from remote mail server after initial connection:
    host b.mx.mail.yahoo.com [66.196.97.250]: 421 Message from (74.50.14.190) temporarily deferred - 4.16.50. Please refer to http://help.yahoo.com/help/us/mail/defer/defer-06.html

No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.
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Peekaroo
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« Reply #6 on: December 07, 2007, 08:11:06 AM »
Just a quick update.  3 days and still no response from support on my open ticket.  I contacted technical support by phone, but was told I needed to wait for a response via on-line support.
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Peekaroo
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dbiberdorf
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« Reply #7 on: December 14, 2007, 04:59:35 AM »
Well, my LunarPages account can't be depended on to get email to its destination, thanks to LunarPages' preference for spammers as customers. Time to find a new hosting provider.

I sent the following message on Monday, 12/10, and just received this:

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 72 hours on the queue on werra.lunarpages.com.

The message identifier is:     1J1iN0-0007tG-OX
The date of the message is:    Mon, 10 Dec 2007 07:08:28 -0600
The subject of the message is: Re: home visit

The address to which the message has not yet been delivered is:

  (deleted-for-posting)@yahoo.com
    Delay reason: SMTP error from remote mail server after initial connection:
    host c.mx.mail.yahoo.com [216.39.53.3]: 421 Message from (74.50.14.190) temporarily deferred - 4.16.50. Please refer to http://help.yahoo.com/help/us/mail/defer/defer-06.html

No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.
 
Sad
« Last Edit: December 14, 2007, 05:01:40 AM by dbiberdorf » Logged
MrPhil
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« Reply #8 on: December 14, 2007, 08:48:15 PM »
Quote from: dbiberdorf on December 14, 2007, 04:59:35 AM
Well, my LunarPages account can't be depended on to get email to its destination, thanks to LunarPages' preference for spammers as customers.

I doubt that there are very many actual deliberate "spammers" on LP, and I understand that they're gotten rid of fairly quickly. On the other hand, there are lots of users mislabeled as spammers by hotmail, AOL, Yahoo, etc. Some of the things that get accounts (and servers) labeled as spammers:

  • someone hacking a site and planting code in it to do spam mailings
  • forwarding of email to an LP-based site to hotmail, etc., and that email contains spam
  • newsletters etc. to AOL, and AOLusers click "report this email as spam" because someone has told them that's the way to unsubscribe
  • poorly written scripts susceptible to injection attacks (i.e., piggybacking a long bcc: list onto a to: address)
  • malicious reporting of someone's email as spam because the recipient has a bone to pick with the sender
  • newsletter, etc. recipient forgets that they signed up for a mailing list and reports it as spam
  • a million other things...

Some of these things are spamming (hacking, injection attacks) but the account owner is victim, not perpetrator. Others are just stupidity by other people. Perhaps LP could be doing more than they already are to clamp down on spamming, but that will come at a cost of more innocent people getting screwed. Sort of like the "War on Terror".

Registering an SPF record might help in some cases to keep your mail from being falsely declared "spam". Also be careful not to mail too often to a given address, and to not resend too quickly (if mail is held up on suspicion of being spam -- or maybe vice-versa). Mailing list emails should include a reminder that the recipient signed up to receive this email, and give the proper way to unsubscribe. Beyond that, it's an increasingly nasty world out there. Under the real spammers are drawn and quartered, or the Internet is put under Post Office control and charges postage for each email, these problems are only going to get worse.
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dbiberdorf
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« Reply #9 on: December 14, 2007, 09:37:13 PM »
MrPhil, I understand all of what you're saying. However, email from my employer's account (with over 100,000 employees) never bounces for the the various reasons I get from my LP accounts. Likewise, mail from Yahoo Mail and GMail always make it through.

In a typical day, I send from 5 to 35 email messages, spread out across the day, never to more then four or five recipients at a time. These are all personally composed by me. Yet I'm now having 1 message in 10 not make it through, and I don't find out about it for 2-3 days typically. When I report it to the LP help desk, I never get a response in less than 2 days (more often, it's 3).

LP needs to fix this.
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Anthony_S
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« Reply #10 on: December 17, 2007, 09:34:14 AM »
Hi,

I attempted to locate an account/ticket for you; however, I was unable to. Can you PM me with your username, primary domain, and the ticket you're referencing? With regards to servers being blacklisted, our admins work 24x7 to help combat these issues including monitoring accounts for excessive sending and/or spamming from exploited scripts etc etc, as MrPhil stated, but it is impossible to always catch the issue before it has done its damage. We do try our best to make sure it doesn't happen and we do have an abuse team handling these sort of issues during the day to day and they tend to always handle these in a prompt manner. Again, if you can provide me with the information requested above, I can have someone in our abuse department take a look. (This applies to everyone whom is having issues in this thread.)

Thanks!
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Anthony S.
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mca
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« Reply #11 on: January 07, 2008, 08:16:50 PM »
I just moved my two VPS accounts over to a dedicated and came online Sunday night and tonight (Monday) I am listed on five blacklists and it seems to be growing. I moved from Plesk to Cpanel so I am not sure it that is the cause but I can't email to verizon.net and earthlink.net and I am sure many others!!

This was the verizon bounce-back:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  greff@verizon.net
    SMTP error from remote mail server after initial connection:
    host relay.verizon.net [206.46.232.11]: 571 Email from 209.200.246.224 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block.

I have managed lite and installed all the firewall et al and yet now I have this problem...

Oh, I was hoping not to regret my decision to go with Dedicated Lunarpages!!!

I have ticket # 606075   

And now it looks like my server is re-delivering old emails!!! WHAT IS GOING ON!?!?!?!
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dbiberdorf
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« Reply #12 on: January 07, 2008, 08:32:12 PM »
Don't waste your breath. I've already started looking for another provider. I chose LP thinking that, by choosing an $8/month provider instead of a $3/month provider, I'd get better and more attentive service. I guess you've got to pay a LOT more for good service. In that case, I might as well choose a cheaper provider.

LP is blacklisted all over the place.
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