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Author Topic: Gallifrey Emergency Maintenance  (Read 2323 times)
lee
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« on: April 14, 2008, 12:25:03 AM »

Hello,

The Gallifrey server requires a move due to hardware issues as it did not return from a reboot. While we are working on bringing the server back and investigating the cause, we have already began the restoration of Gallifrey to a new server as a precautionary measure. Please note that sites are currently offline for Apache activity and other services. Accounts will begin to restore throughout the restoration process, which means some accounts will be back online within less than an hour from this notice as the restore progresses. If your site it not yet online, please check back periodically as most will restore within the first few hours of the restoration.

Unfortunately, we do not have advance knowledge of the exact time of when this window will occur as it is dependent on numerous factors, however, we are estimating this will be approximately 5pm Pacific time on April 15, 2008.

If we are able to do so, we will attempt to sync data from the old Gallifrey after the restoration from backups. We will update status if we are able to do this after the restoration completes.

Please note that you may check the current status for this server at any time in CAP via https://account.lunarpages.com/ with your cPanel username and password, then by clicking the Network Status icon.

Thank you for your patience and we apologize for any inconvenience this may cause.

Lunarpages System Administrator Team
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Mitch
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« Reply #1 on: April 17, 2008, 09:21:43 AM »

Gallifrey has been totally restored (was earlier this morning) and all should be back to normal now.  If you are still noticing issues with your hosting plan on the Gallifrey server please contact support@lunarpages.com and they will be more than happy to look into the situation for you.  Thank you all for your time and patience with this issue - it is highly appreciated!
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