Hello,

Pioneer will be moved to a new server Friday, January 4th, 2008 for hardware upgrades. We will start the migration process at approximately 6pm PST. We suggest no significant changes be made to your site during the transfer. There will be an approximate 30 minute window after we do the last data synchronization between the servers where databases will not convert data to the new server. Unfortunately we do not have advance knowledge of the exact time of when this window will occur as it is dependent on numerous factors; however, we are estimating this will be at approximately 5am PST January,  5th,  2008.

Prior to the move, We will begin converting your server's email from mailboxes to mail directory format (courier). This will improve email performance on the server and will stop mailbox locks from forming, which was one major issue with the old mailbox format.

We will perform a backup of the server's email prior to the upgrade, and the backup process is estimated to take 5 hours. The upgrade will take 3 to 4 hours. During the conversion, you may experience intermittent issues with email. The time scheduled for the conversion for email will be on Thursday, January, 3rd 2008 at 6pm PST.

This conversion will not require any action your part. After the conversion has completed, your email will again function normally, however, Horde webmail users will notice one important change: Individual email user accounts will no longer appear in the cPanel default username account (reached via clicking Webmail icon in cPanel). Instead, you would need to individually log into these accounts via cPanel's Mail area. The mail upgrade is part of a cPanel upgrade. We did not request this upgrade.

Please note several other components will upgrade at the end of the server's move on Thursday. Where PHP 5.X is installed, this will be upgraded to the latest version 5.2.4. PHP 4 will upgrade from 4.4.1 to 4.4.7 on the server.

MySQL will upgrade to 5.0.27 from 4.0 series. The MySQL upgrade is due to the older MySQL 4 and 4.1 versions having been phased out for support by MySQL last year. Additionally, MySQL 5 is already running on our newest Linux shared servers, so this will allow us to run the same version across our entire Linux server network.

For further information on the now deprecated MySQL 4 / 4.1 please see:

http://dev.mysql.com/doc/refman/4.1/en/

For more details on MySQL and specifically MySQL 5 series, please review the Wikipedia article on it at http://en.wikipedia.org/wiki/MySQL

Most scripts should run normally without issues on MySQL 5, however, if you are running any scripts which are older or not up-to-date, please ensure to obtain the most current copy of the script from the script development site so that the script will function properly with MySQL 5. If you have installed the script via Fantastico, please upgrade in Fantastico in cPanel to the most recent version if you have not already done so.

Some scripts such as phpBB or SMF may need patched if you do not have the most up-to-date copy. Please note that running an older copy of any script is a security risk as you should always have the most up-to-date, secured copies of scripts on your account.

Finally, please note that PHP register_globals will be set to Off in our global php.ini file. You can change this back to on simply by adding a php.ini file onto your account with the following details:

register_globals = On

This can be placed into your public_html folder.

Please note that you may check the current status for this server at any time in CAP via https://account.lunarpages.com/ with your cPanel username and password, then by clicking the Network Status icon.

Thank you for your patience and we apologize for any inconvenience this may cause. If you have any issues with your site, please contact support@lunarpages.com

Lunarpages System Administrator Team