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Web Hosting Forum | Lunarpages > Lunarpages Web Hosting - Online Help Desk > Lunarpages - Webhosting Help > Need help! Something wrong with the server
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Author Topic: Need help! Something wrong with the server  (Read 168 times)
uulala
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« on: August 28, 2008, 04:07:48 PM »
hello Lunarpages,

    I'm one of your customer of China.

    From last week, I found I can't login the Cpanel.

    The page https://zibal.lunarservers.com:2083/login always shows "CAN NOT FIND SERVER".
 
    How can I solve this problem? or the server doesn't work.

    My ID in Lanarpages is "<editted to remove username>"

I've sent this mail for several times. But everytime the server sent back. so I can only post here

you can contact me by sending mail to chenkehan@vip.sina.com

Many thanks.
« Last Edit: August 28, 2008, 06:26:26 PM by Troy Laclaire » Logged
Troy L
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Darkwolf
« Reply #1 on: August 28, 2008, 06:27:34 PM »


Concerning this issue, you will want to send an email to support@lunarpages.com, as there will be tests we will need you to perform to determine the exact cause of this issue.

If, in your email, you can include a traceroute to your domain name, this would speed things up.

 Bouncin for Joy
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uulala
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« Reply #2 on: August 29, 2008, 07:06:01 AM »
Quote from: Troy Laclaire on August 28, 2008, 06:27:34 PM


Concerning this issue, you will want to send an email to support@lunarpages.com, as there will be tests we will need you to perform to determine the exact cause of this issue.

If, in your email, you can include a traceroute to your domain name, this would speed things up.

 Bouncin for Joy

I tried to sent mail to support@lunarpages.com. But everytime the mail server sent back a message which says THIS MAIL DOSEN'T EXIST.
So I have no choice to post here.
Would you kind to sent this post to the supporting center? Thanks a lot!
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Mitch
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« Reply #3 on: August 29, 2008, 07:20:24 AM »
Very odd.  Might make sure a simple mistake isn't happening (such as misspelling it).  I would suggest putting in a help desk ticket about it here:

http://support.lunarpages.com

If you haven't put in a support ticket before, you may need to register before putting in your ticket.  We can not troubleshoot issues like this for you via the forums (please see the green forum rules link in my signature) but that should get you back on the right track. 
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vlad.panainte
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« Reply #4 on: August 29, 2008, 08:54:11 AM »
Hello,

We had to correct a misconfiguration in the cpanel config files, which caused MySQL issues on your server. Both MySQL and Apache were reconfigured on the server.A Network status was update to indicate this has happened.

When there are any issues you may check the current status for this server at any time in CAP via https://account.lunarpages.com/ with your cPanel username and password, then by clicking the Network Status icon.

Thank you for your patience and we apologize for any inconvenience this may caused to you and please let us know if you have any issues with the new configuration.
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uulala
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« Reply #5 on: August 29, 2008, 04:51:49 PM »
Thanks for your timely reply.
But I still can not see the control panel page. Confused
I mean I can see the page https://account.lunarpages.com/control_panel.php
Went I click the button : Go to cPanel
The page https://account.lunarpages.com/panel_jump.php can be loaded.
But everytime open the page https://zibal.lunarservers.com:2083/login lost.
I don't know the reason why it happens.
And I tried on several different computers, the same thing happens.
This never happened a month ago. Confused

BTW: Network Status shows: Server is OK.
The FTP softwear can well login the server.
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Mitch
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« Reply #6 on: August 29, 2008, 05:01:27 PM »
uulala, could you please try again to login to the help desk (if you don't have a login you may need to register a new one as the help desk is not associated with your account login).  Please do that, and then put the ticket number here and I'll let you know what we need next.  Thanks!
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uulala
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« Reply #7 on: August 29, 2008, 05:53:45 PM »
well, thanks
I post this on the help desk

Ticket #913788   
Can not login the cPanel     

Is that right?
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« Reply #8 on: August 29, 2008, 06:11:24 PM »
Yes, very much so.  Now we have something you can see and reply to - so that you can discuss this with support.  Thank you for your time!
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