Not much we could do to help you troubleshoot this via the forums, but you might want to contact support@lunarpages.com about this issue.

For at least the last 24 hours, PLESK has been unuseably slow, or completely dead. Tech support told me at one pointed it had been fixed; I am seeing no improvement.

Surely some other people on Windows Hosting plans must be using PLESK.  Are others having the same problem?

Is there any other way to adminster my domains, besides PLESK?

I just tried it again an this time it worked, but only for a few minutes. During that time page access was normal. Then, it went into slow motion again. At the moment, I can't even get the initial page, I get this:

ERROR: PleskFatalException
Client Id is undefined.

0: D:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:152
   psaerror(string 'Client Id is undefined.')
1: D:\Program Files\SWsoft\Plesk\admin\auto_prepend\auth.php3:308

So I am still unable to do anything with my domains, going into the second day now.

The reason I created the other thread, in the Windows hosting forum, was that I wanted to get in touch with other Windows Hosting users and see if they're also having problems with PLESK, since no one is replying on this thread.

"Tracking" is great, I appreciate it , but I also need a resolution of my problem (which continues today).

785922

I got an email from them this morning saying PLESK was working normally when they tried it.

For me now, it is up and down, and mostly down.  Occassionally I'll get a few pages fairly quickly - then click on another link, and maybe wait 2 minutes, or get nothing.   I've tried Firefox, Opra and IE, cleared cache, dumped cookies, checked ping times, tracert, and also hopped around the room on one foot.  I have no problems with any other pages on LP, with my own site, or any other sites.

What I would like Support to do is to try accessing my account via PLESK, instead of their own "test" accounts.  PLESK obviously uses a database, and maybe the database has gotten too large, needs compacting or cleanup - and maybe newer accounts, with rows way at the ends of the tables, get much longer access times. Well it's an idea anyway.

I am having the same issues.  Plesk has always been slow on Lunarpages.  I couldn't believe how slow it was when I first moved my hosting here from another provider, but now it's practically unusable most of the time.  Last night I was waiting 2-3 minutes per click.  Which is ridiculous when trying to traverse directories with the File Manager tool.  This morning it was running great, only a second or two between clicks.  But then again this afternoon I got on and it's 2 minutes per click again.  I agree that it's absolutely unacceptable, but I don't think that Lunarpages will do anything about it, they've got your money.  Notice that their sales pages fly!  Anyway, I think they know how much trouble it is to migrate to another provider, and there are so many bad ones that it's hard to find one worth using.  I guess we just have to put up with it, because I don't see them rushing to fix it, they don't care.  Windows hosting probably doesn't make them as much money as their Linux plans.

Disgusted (but helpless),
Tom

Windows.  I think part of the problem is that they're putting too many sites per server and the admin tools (like Plesk, etc.) are having to fight for CPU time with a thousand web sites.  It's a shady industry and unfortunately unless you can afford dedicated hosting there's not much you can do about it.  Still Lunarpages has a decent reputation, but that's not saying much considering the industry.  And perhaps their reputation is based more on their Linux hosting.  I don't know.  It's funny, but I was actually thinking for a little while after I posted my above reply that someone from Lunarpages might actually read what I wrote and write back with something, maybe even a "how can we make it right?  Let's work with you to make sure you're satisfied with your service."  LOL.

Tom