Sorry about the delay. Some of the in-house teams are out of the office this weekend, due to the holiday. This is from the support page:
In observance of the 4th of July Independence Day holiday, Lunarpages phone support will be closed Friday, July 3, 2009. We will re-open on Monday morning, 7am PST for normal business hours of operation.
As always, online support is available 24/7 via our Help Desk at
https://support.lunarpages.com I do see your ticket in the system though, so your situation should be handled as quickly as possible. Also, we have support working around the clock via the help desk ticket. Sometimes with new account order, especially if you ordered via PayByCash or PayPal, us getting the payment can be delayed, since it must go from you, to them, to us. Hope that helps!