Email / helpdesk support is still available on weekends , however the support login in no longer associated with your account username and password. (phone support is not available on weekends, however this particular issue is best handled in a support ticket)
To recover helpdesk login:
1. Click on reset password at support.lunarpages.com
2. Put in email address associated with your helpdesk account
3. This will change to a page with an input box, do NOT navigate away from this page. You will then be emailed a security code (which is what you attempted to use)
4. Check email, get security code, input code into the input box you see on step 3
5. Now your password is reset, and you will be sent your new password.
6. Close browser, reopen browser and go to support.lunarpages.com
7. Use the email address and the new password emailed to you to login
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Backups:
Concerning backups, backups are made of all accounts, however restores, unless you have the premium restore services, may require a fee as it has to be recovered off of tapes (which I understand is extensive process)
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Import of large database backup:
If you want your large database backup imported, Upload the sql backup to your site, contact support via the helpdesk (support.lunarpages.com) or via email (
support@lunarpages.com) to have the database imported.
Make sure to include security verification, database name, database username, and database password, and if the database already exists, if you want it overwritten.
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