If your account was suspended for problems that were harming other accounts, I understand that the ticket is kicked upstairs to a special server support desk (i.e., not the regular support group), and this takes longer to resolve. That's probably of little comfort to you, and from the number of complaints I've seen, LP could do a better job of keeping people informed as these problems are worked on (at least, a periodic report on progress and reassurance that you haven't been forgotten).

As for the reply problem, the way LP's support ticket system is set up is that any "out of order" reply from you (you reply twice in a row) kicks you to the back of the queue. The idea is to prevent irate or impatient customers from engaging in a bumping war to keep their ticket on top, but I think it's poorly implemented (they should go by the timestamp of your first reply to their last question -- subsequent replies shouldn't affect your place in line).

More than 36 hours. Almost two days without website, with everyone complaining... and no single answer from LP. What can I do? I've tried the phone but the support line works monday-friday. I can't send a message... to go to the bottom again. By now, I believe they forget about me. Can someone tell me what can I do?

Sure Katrina, but not the help I needed. So... still with website off. Still waiting

here we go again... my site is again suspended...
I receive messages from the support, did what they told me to do, replied and now I don't get any message back. I don't have a ticket, not even an automatic reply. Something is not working with the way support handles requests.