I bought a new web hosting plan with Lunar earlier this month.  I noticed that the same day I bought the new plan, the Webalizer on my current plan stopped working.  The Webalizer stats for the month of September are only for the first few days up until I ordered a new plan for a completely different domain name (not a subdomain).  Also the access logs just keep building up on my current plan.  The logs used to refresh daily, but if I try to download the recent access log, it will be for the entire month, rather than just 1 day.  I guess the fact that the logs are just building up must have something to do with the Webalizer not recording new daily data.  The Webalizer and logs work fine on my new Lunar account, it just stopped working on my original account.  Also the chart that shows my monthly bandwidth also stopped recording data, so I have no idea how much bandwidth I have used this month.  How can I get this stuff back?  I never made any changes, they just stopped when I bought the new hosting plan which has nothing to do with my current plan.  ***One other thing, on my bandwidth chart page my original date was always March 2007, when I opened the original account with you, however there is one monthly bandwidth chart that got added right before March '07, and it says December 1969 and it says that my site had a very small amount of bandwidth that year.  I don't think the internet was even around back then.

thanks,  do you think if I just wait 10 more days till October 1st that it will just fix itself beginning the new month?

Mitch or Troy, the issue did not fix itself when the new month began, my stats are still just all combined into one and have stopped showing as individual days since last month.  Can I PM you my domain info to see if you can kick them back or do I need to get a ticket number? thanks

Didn't you know that Al Gore invented the Internet? And John McCain invented the Crackberry?

As for the OP's "December 1969" date, you see that when the timestamp has a value of 0. The "Unix Epoch" started counting seconds at midnight on 1 January 1970, and will roll over in about 30 years (32 bit signed integer). By that time we'd have to be on 64 bit machines and/or treat the value as an unsigned integer. The first will give us time until the Sun goes Red Giant, the second will give us another sixty-odd years on 32 bit machines. No one has ever explained to me why "0" seconds is the last second of 1969 and not 00:00 on 1/1/1970, but that seems to be the way it is -- a sure sign that a bogus (uninitialized) value is being stored for the timestamp.

Uh, men may be from Mars and women may be from Venus, but no, I've never gone by that handle!

Hi,

There is a back log limit on webalizer, the reason being that you are looking at resource usage of a server. Being on a shared server environment, you would also have to look at the equation of other accounts needing the server resources as well.

This would also depend on how many years back you have back logged your webstats.

You can have older ones cleared out if you want, which will likely resolve the issue.

How far back does your webstats go?

Hi,

Go ahead and open a ticket with support or just email support with this information, be sure to include your primary domain and account username.