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November 26, 2014, 04:04:43 PM

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 on: November 21, 2014, 07:23:05 PM 
Started by Cassel - Last post by Cassel
I am wondering if anyone can help me more than the support has done so far. Here is my "problem"

In August, i started having regular 500 error message, and having a hard time loading my site. Contacted support through a help ticket on August 21st.
My issue usually affected only one of my sites, but occasionally would affect all of them.
I was told i was experiencing a temporary IP block. and got a link for information on that.
Then i was told i was getting 500 error due to "excessive server resource usage".
Then, i was told that "It is possible that the 500 Internal Server Error is being caused by brute force attacked or unnecessary hits on the following." and i get numbers like 15K hits, and 4k hits, and so on, while my site, at peek traffic gets about 100 visits a day. So i am asked to install  a CAPTCHA (even though i already have one for login, lost passwords and comments)

Twice along the way, my site goes wonky and requires a restore from a backup (which probably does not help the resource usage)

I am asked to make sure all the software are updated, and i do.
I am asked to optimize my database, and i do.
I am asked to add a code to block xmlrpc.php attack, which i do, but then, i lose the functionality of "Windows Live Writer", which i use regularly.

Then, i started getting Mail Delivery Failure messages indicating that my email account had been highjacked. I changed the password and it got fixed (one good thing).
I was suggested to use SPF, which i was never able to set up, although the password change did the trick.

After that, my login.php was attacked, and a SECOND captcha was installed by the host (now my members have 2 captcha to go through to log in).
I asked that it be removed (since i already have one) and they did.

By Sept 15, i am told that the usage is still high (after all the precautions and changes i made). They conclude that my site is popular and growing and i might want to consider a Managed Shared Hosting , but i have rarely 100 visitors a day. FAR from enough for a dedicated server, so something else is going on. In fact, over 2014, i have seen a DECREASE in traffic, not an increase.

On Sept 19, theynotice a huge attack on the admin-ajax.php. And then, everything got inaccessible. I needed to make a phone call to be told that my IP had been blocked by the firewall. I got that fixed.

This has taken weeks and by Oct 22nd, i am told that the usage is within acceptable limits.

One week later, the problems restarted with 500 error messages.
They located  some attack on the admin-ajax.php page so they blocked the admin-ajax.php page from being accessed.
Noticing some cron-jobs mentions in the domlogs, they disabled the "/wp-cron.php" the cron AND added the captcha again on the login page (so i have 2). I still asked to remove theirs to keep the first one.
I am given several suggestions:
 - do not use "Admin" as username: i was not.
 - use a good password: i am using a strong one
 - installing a plugins can be used to limit the number of login attempts : already had one of the suggested plugins
Again, i am suggested to consider upgrading my hosting plan because my site must be popular (i just wished!)

However, blocking the admin-ajax.php has caused more issues: not being able to update plugins, not being able to load visual editor of my theme, etc. Basically having a non-functional site. I had to mark that code in the .htaccess file to get my functionalities back.

This week, the usage was still not down and they blocked some IP for me in the .htaccess and READDED the captcha to help AND suggest upgrading my hosting (WHICH I DONT NEED)

Yet, as of yesterday, i was STILL getting a 500 error, and high usage stats.
I tried to install CloudFlare (from a suggestion of a programmer friend) and somehow, i can't seem to get it working: i get an email saying everything is set up, but then i get an error message that it is not.

All this has been taking 3 months, and it seems that the problem is still not fixed, my members are emailing me that they get error messages, that they have to go through a weird captcha (while mine was cute). And tonight, i try to call and of course, the business hours are over for the week, so i can only hope for something else by Monday.

I don't know what to think. I am asked to go through loops, and i do, but it does not solve the problem. WHY NOT?
Anyone has possibly another explanation (and solution) for this that might have just escaped the support staff? Maybe something too simple or too obvious?
I am at lost and am losing patience too.

 on: November 21, 2014, 03:30:07 PM 
Started by shinephotos - Last post by MrPhil
If you made many connections over a short time, it's possible that the server protective software saw this as a Denial of Service attack, and is blocking your IP address. It does not automatically unblock; you have to open a support ticket and have support unblock it.

If you were doing a separate FTP transaction for each file, that could easily count as too many connections. Try doing a whole bunch of files in one go, and maybe wait a minute between transfers. Sometimes those steps work.

 on: November 21, 2014, 11:52:30 AM 
Started by shinephotos - Last post by shinephotos
I recently lost access to our site www.beautyedgeinc.com during an FTP transfer... we can't connect at all anymore and have had to do our work from a hotspot! The ISP was no help, and we've gone through numerous firewall configurations. This is time sensitive and it seems the support line has had a "high volume" for several hours now.

Anyone know how to help? It's greatly appreciated!



 on: November 21, 2014, 02:15:44 AM 
Started by Sharppatel - Last post by adambrunam
Meta tags of website, quality content and high quality links are the best strategies for a website ranking on search engine.
Social Media techniques

 on: November 21, 2014, 02:13:31 AM 
Started by agarwalaman404 - Last post by adambrunam
Article submission is good source for our website information to get indexed in different article websites. It also helps in increasing the backlinks of our website.

 on: November 21, 2014, 02:07:22 AM 
Started by TerenceW - Last post by adambrunam
Many thanks to you eothon. I was also in search for how to to change the password for my FTP. I have got the right solution.

 on: November 20, 2014, 10:42:15 PM 
Started by 1bad55 - Last post by KiwiInsanity
yep - know the feeling.

If you saw my post, I been waiting for  5 days now - after our site was "moved to a different server" (sound familiar? Smile )

The site is there - but it now takes up to 16 seconds every page load.

You can guess how my members are feeling - a lot saying they now give up trying to navigate the site, and won't be coming back unless the page load issues are resolved.

You have my sympathy...

btw, I have 4 sites here for over 7 years, and I manage a further 9

All the years here the "support" has never been so absolutely dismal

watch some paint dry anyone?

 on: November 20, 2014, 10:28:58 PM 
Started by Devaji - Last post by Devaji
I guess for all intents and purposes this thread is closed: I got a note from the help desk telling me that my quota for resource usage has gone over the limit again. Allowed 2% cpu usage on the cloud server. Shot up to 8% somehow. Maybe some kind of attack. I dunno.

Problem is, while the basic plan I am hosting on is only costing me a hundred bucks a year, the dedicated plan LP wants to move me to costs $2,000/yr. What's a bloke to do?

 on: November 20, 2014, 09:21:45 PM 
Started by evankirby - Last post by evankirby
Hi, our website is now in its third day of incredibly slow performance. We still have not received a reply to our support ticket (!) so we're posting here in the hopes someone else knows something that can help us.
The website is http://genkijacs.com

Since 3 days ago, pages typically take about 50 seconds to load. Analysis shows 48 seconds of that is just waiting for the first data to be received from the server (the Time To First Byte):

After the first data is received, everything loads as normally. We haven't changed anything on our server recently, and even a direct link to a tiny image takes about 50 seconds to load, e.g.

We are on shared hosting at dylan.lunarpages.com. Other sites also hosted on that server seem to be loading fine. All content on our hosted site loads slowly EXCEPT for the blog, which loads normally:

Does anyone have any idea what the problem might be? We're at our wits' end! Any help would be greatly appreciated.

 on: November 20, 2014, 07:54:17 PM 
Started by Jwink3101 - Last post by jesling
Something must be going on with the servers. I just started getting a ton of those automated emails saying that Wordpress has been updated, and that Wordpress 4.0.1 is available. I'm getting them for my own sites and all my client sites.

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