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November 22, 2014, 08:40:17 PM

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 on: November 20, 2014, 05:55:17 PM 
Started by Jwink3101 - Last post by Jwink3101
Can I assume that the reference to WordPress.org is because this is a generic error message, and not that you're actually running on that site?

No. I think it IS because it can't reach Wordpress.org. The plugin manager canít find it and the RSS error is for the RSS feeds on Wordpress Updates, etc. And, the backup thing can't reach dropbox.(Edit to clarify. I am NOT running on Wordpress.org but Wordpress checks WordPress.org for updates and it backs up to Dropbox; neither of which are working)

So I do think it is possibly a DNS issue but I do not think it has anything to do with white and black lists or reverse DNS.

The site itself works fine for not but I can't back up and I can't get software updates.

Note that nothing changed on my end when this started happening either

 on: November 20, 2014, 05:29:39 PM 
Started by 1bad55 - Last post by 1bad55
I am impatient because I am losing money.   Grr..!!

I am from the old school if its not broken don't fix it.  Every time they try and update my server, or change my servers I have problems.  It was working perfectly for two years and now NOTHING.   Hypno  WHY, oh WHY did they have to mess with it?

 on: November 20, 2014, 05:13:40 PM 
Started by 1bad55 - Last post by MrPhil
Every time you respond to a ticket, you're moved to the back of the support queue. It's meant to penalize impatient customers who respond every 15 minutes with "well, is it fixed yet?". It's a poorly designed system in that aspect, as you can't add more useful information without penalty, but you'll have to live with it. A well designed ticket system would use the first response's (of several without a support reply) timestamp and simply append to that.

If you have not made more than one response, all you can do is let your ticket work its way to the front of the queue. I've seen complaints elsewhere that ticket response is very slow right now -- maybe they're understaffed or there's something nasty going on -- I don't know.

 on: November 20, 2014, 05:07:02 PM 
Started by Jwink3101 - Last post by MrPhil
If this is anything like SMF's (Simple Machine Forum) use of DNS, it's trying to map the host IP address to a host name for a visitor, to see if they're in the banned list or something. I never quite understood the utility of that, as given an IP address, that should normally be enough to look up on the SMF ban list (without also getting the host name). Anyway, on SMF it gave lots of users trouble with timeouts, and the usual advice was just to disable the reverse DNS lookup. Does WP let you do this? If so, you might see if it helps.

Can I assume that the reference to WordPress.org is because this is a generic error message, and not that you're actually running on that site?

 on: November 20, 2014, 05:04:59 PM 
Started by 1bad55 - Last post by 1bad55
I put in for a support ticket yesterday morning and received one response of things I had already tried so I responded this morning and again no response all day.  Am I only allowed one responce per 24 hours from the support department?

My website has been working fine for 2 years.  As a matter of fact the last time it went down was when my website was moved to a different server.    Well, guess what happened last week?  I was moved to a new server and I cannot load half of my webpages and I cannot connect to the server with Microsoft Expressions Web.

What does it take to get my website up again?  I am losing money every day it is down and we are going on three days.   Help   Where is the support department?

 on: November 20, 2014, 03:12:40 PM 
Started by Jwink3101 - Last post by Jwink3101
I submitted a ticket about this but I figured the forums may be able to help too.

My wordpress install is, itself, working fine but it cannot connect to the outside world. For example, on the dashboard, I see

RSS Error: WP HTTP Error: name lookup timed out

And if I try to add a plug-in, I get:

An unexpected error occurred. Something may be wrong with WordPress.org or this serverís configuration.

and my backup plugin (to dropbox) can't connect.

These lead me to think it is a Lunarpages server config error. Most likely it has to do with DNS as suggested at https://wordpress.org/support/topic/wp-http-error-name-lookup-timed-out

Has anyone else had issues?

 on: November 20, 2014, 12:13:58 AM 
Started by Dario D. - Last post by adambrunam
Check with creating thumnail and then may be able to see the image thumbnails.

 on: November 20, 2014, 12:01:26 AM 
Started by ohdarnit - Last post by adambrunam
SSL certification need the address check to know your actual name and address.

 on: November 19, 2014, 04:41:09 PM 
Started by KiwiInsanity - Last post by KiwiInsanity
Lunar moved the server one of my sites is on, and instantly the page load times went from a usual 0.75 - 1.25 second average (for the past 7 years or so) to a frustratingly pathetic load time of up to 16 or 17 seconds!!!!!!

I opened a ticket #3391222 FIVE DAYS AGO and after a day got the response:

I have forwarded this ticket to our technical staff for review.

Please note that our technical staff queue has a slightly longer turn around time for responses

Slightly???   -  I'm STILL waiting for some kind of response

My members have become so frustrated (like myself) that more and more are saying they won't be back unless this ridiculous load time issue is resolved

This is a problem caused by YOU not ME, and now I am losing the members we have striven hard over the years to have.

What has happened to the fairly reasonable support that used to be at Lunar?

I see now why there is a lot of bad reviews about it this last year or so

 on: November 19, 2014, 03:59:30 PM 
Started by Devaji - Last post by Devaji
Hi Mr. Phil,

The HP and all other pages except for the forum and Uma Global under products load fine. It is only those two pages I am having issues with.

It is a customized CMS with MYSQL.

The last databse backup I downloaded was 6.5mb.

As of this morning, my load times in admin are approx 30 sec to 1 min. Usually I only experience this when fiddling with the heavily customized menus, not simple login and normal pages for products and whatnot.

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