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E-Mail Troubleshooting and Tips / Re: info@ emails to 2 different employees
« Last post by MrPhil on February 23, 2017, 05:36:31 AM »
There should be a way to do it, but I'm not sure how. Your control panel's mail forwarder should be able to set forwarding to one recipient, but I don't know if it will do multiple recipients. Maybe the first recipient can be set up to forward to the second? (it may be a one-level thing) The other way would be to write a custom mail filter that would handle such things. It could be in PHP or Perl. I don't think I've seen any good examples on this forum, but you might want to research such a thing.

One note of caution: if a query is being forwarded to two people, make sure you and the other employee have a way to coordinate replies. While it's good to have a backup or fallback so the customer isn't left hanging (if the primary respondent is unable to answer), you don't want a customer to get two different replies. It doesn't look good -- you're not very coordinated on your end. It's even worse if you give two different answers!
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E-Mail Troubleshooting and Tips / info@ emails to 2 different employees
« Last post by mxer194 on February 22, 2017, 01:51:22 PM »
I setup an info@mywebsite.com email account that I would like any emails to go to me and one other employee.  Is this possible and if so how do I do it?

Thank you
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Hosting Server Bulletins / CHAKRA planned move - 28th February 2017
« Last post by AdrianAvadani on February 21, 2017, 06:31:55 AM »
Dear Customer,

CHAKRA will begin a planned move to a new server on 28th of February 2017. This move is required in order to upgrade the server operating system from CentOS 5, which will soon be phased out for support, to CentOS 7.x. The exact time and date for the switch to the new hardware will be announced through the 'Network Status' section of your https://account.lunarpages.com account at least 24 hours in advance, after the first phase of the data copy process has been done. You will experience no downtime during this process, although we do suggest no significant changes be made to your site after you receive the second announcement.

The upgrade will add a serious of improvements and we will also be updating MySQL, Apache and PHP to the latest stable releases from their respective release trees. In addition to PHP 5.6, we will also provide PHP 7.x using the latest EasyApache installation from CPanel.
 
We have backups on hand for all databases in the event of any issues with the upgrade process. For more details on MySQL and specifically MySQL 5.6 series, please review the changelog at http://dev.mysql.com/doc/relnotes/mysql/5.6/en/index.html.

It is also necessary to update following Ruby on Rails packages:
Ruby 2.3.1p112
Rails 5.0.0
Gem 2.5.1
Phusion Passenger 5.0.30
Node.js

The update will add new features and fix known bugs, essentially bringing the applications uptodate. Please note that your account may be affected if you use Ruby On Rails applications. For such case, to ensure the update goes smoothly for you, please ensure that your Ruby on Rails applications support Ruby Gems 2.5.1.

For detailed info on what will change please see Ruby Gems/rails changelog at https://github.com/rubygems/rubygems/blob/master/History.txt

Please note that you may check the current status for this server at any time in CAP via https://account.lunarpages.com/ with your cPanel username and password, then by clicking the Network Status icon. Additionally, the move will result in completely giving up on the FrontPage extensions, which are now deprecated and have been replaced with WebDAV.

Thank you for your patience and we apologize for any inconvenience in the interim. If you have any issues with your site, please contact support@lunarpages.com


Lunarpages System Administrator Team
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Hosting Server Bulletins / MS003LV Emergency Restore - Feb 17th 2017
« Last post by Zishan on February 20, 2017, 10:52:38 AM »
Dear Customer,

The MS003LV server requires a restore as the server has hardware performance issue. We have already began the restoration of MS003LV to a new server. Original MS003LV is under repair.

The restore to a new server is being done from the latest functional backup (Feb 17, 2017 8:19:44 AM PST) as a precautionary measure, using the Bare Metal restore technique. While we do not have any estimated time for completion for the restore process our best projection would be that the machine will finish the migration in 24-48 hours from now.

You can see the status for this migration at any time in CAP area by logging in with your username and password from our main site, then clicking the Network Status icon. If you have any questions, please email support@lunarpages.com on this process.

Thank you for your patience and we apologize for any inconvenience this may cause.

Lunarpages System Administrator Team
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Hosting Server Bulletins / Re: MS012LV planned move - 16th Feb 2017.
« Last post by Jassi on February 19, 2017, 05:37:26 PM »
Dear Customer,

MS012LV has finished first data mirroring and will be switched to the new server for operating system version upgrade on 20th Feb,2017 around 11 PM Pacific time. There will be one more data synchronisation process issued before the switch to move over the latest changes from the original server.

As always, you may check the current status for this server at any time in CAP via https://account.lunarpages.com/ with your cPanel username and password, then by clicking the Network Status icon.

Thank you for your patience and we apologize for any inconvenience in the interim. If you have any issues with your site, please contact support@lunarpages.com

Lunarpages System Administrator Team.
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Web Hosting Help and Troubleshooting / Re: upload stopped working?
« Last post by MrPhil on February 19, 2017, 06:30:15 AM »
You had me confused there, describing yourself as "no PHP expert" but then showing some sophisticated XML/HTTP stuff that I'm not familiar with. Anyway, was your server at PHP 5.3 or so when you last ran this successfully, and it's now at 5.6? That upgrade has broken a lot of stuff. Have any support libraries (PHP code, JS code, etc.) been upgraded by their suppliers? Upgrading them would be the first thing to do. The PHP site (php.net) offers a number of guides for upgrading from one PHP version to another, so that would be the next place to look. Beyond that, a place like StackOverflow might be useful.
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Web Hosting Help and Troubleshooting / Re: upload stopped working?
« Last post by NDF on February 18, 2017, 07:20:09 PM »
Completely self-built, although the PHP was tweaked from some I found on the web as I'm a noob at backend stuff.
I've changed nothing recently but it just stopped working. Traces as 'success' and the site will still load images uploaded earlier but new uploads don't make it into my server, causing 404s.

From the code I supplied is there anything I need to tweak for PHP 5.6?
Any changes to server security?

Thanks
Andy____F
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Web Hosting Help and Troubleshooting / Re: upload stopped working?
« Last post by MrPhil on February 18, 2017, 06:50:59 PM »
OK, if it's not WordPress, is it a canned application from someone else? The first thing to check is whether it's been updated recently, and whether your version runs on your server's PHP level (probably 5.6 now). If you're running an old version, it may very well not run on current PHP levels. I presume you didn't write it yourself, but did someone else do it for you if it's not an off-the-shelf canned application?
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Web Hosting Help and Troubleshooting / Re: upload stopped working?
« Last post by NDF on February 18, 2017, 06:40:34 PM »
It's not a WP site?
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Web Hosting Help and Troubleshooting / Re: upload stopped working?
« Last post by MrPhil on February 18, 2017, 04:55:48 PM »
You haven't updated your code in almost a year? Get your site (WordPress?) up to date first, and see if the problems go away. LP has recently upgraded many servers to PHP 5.6, and it's possible that older WP sites will no longer work correctly.
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