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Introduce Yourself / I am the new girl
« Last post by JackiMelba on Today at 07:31:33 PM »
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Introduce Yourself / IOS Board Video games
« Last post by KennithJmn on Today at 07:01:08 PM »
In many other components of the world, Android telephone owners will use a forked model of the Android working system that has a different app retailer.

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Introduce Yourself / Im happy I now registered
« Last post by AndresKais on Today at 06:30:49 PM »
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Introduce Yourself / Just wanted to say Hello.
« Last post by EricCrensh on Today at 05:53:11 PM »
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I'm sorted!
One of the support guys went through everything thoroughly top to bottom starting with DNS and then in to htaccess and php.ini.
Thanks for your help!
No replies from LP support since it is the weekend

I'm a bit surprised, as tech support is supposed to be active 24-7, but something like this might be a bit more complicated than normal support stuff, and require longer to investigate (i.e., it's irrelevant that it's the weekend). Just a reminder to everyone that phone support is not the only way to get support (it's available only during normal business hours) -- you can always open and respond to a ticket via email or the help desk system. Some people think that all support is by phone, and complain when they can't open a ticket off-hours via the phone.

It sounds like enough time has passed for the entire DNS system to have been updated. Just as a sanity check, you've done a whois on each domain name to see what nameservers it's pointing to? I think they will all be the same. It's quite possible that something got screwed up internally within the LP nameserver system, or even there's something wrong with the server configuration (i.e., DNS is going to the right place, but the server isn't quite right). Did the server move involve an Apache and/or PHP upgrade? Did you debug your .htaccess and php.ini settings to see if something might no longer be correct there? For example, you had a handler or "type" command in .htaccess that now points to something unsupported? It's worth double-checking.
Would you agree that the lack of record for the tenant domain would take the other domains off / cause the cgi-sys/defaultwebpage.cgi  page?
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