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21
Web Hosting Help and Troubleshooting / Re: IP is blocked and lunar pages is not open yet
« Last post by MrPhil on November 10, 2017, 06:49:56 AM »
Phone support is during "normal business hours". Email and helpdesk can be used to generate (open) support tickets 24-7. You can email to support@lunarpages.com to open a ticket. If your email is registered (on file) as associated with you and your account, you may not be asked for ownership confirmation. By the way, you should have a second email, not hosted by LP, as a backup access in case your primary email (hosted on LP) is blocked or down.
22
Web Hosting Help and Troubleshooting / IP is blocked and lunar pages is not open yet
« Last post by smotrilla on November 10, 2017, 06:36:48 AM »
My IP has been blocked. Most likely because of too many email login attempts from my cell phone. It has happened before.

Lunarpages does not have 24 hour support.

How can I get My ip unblocked other then waiting several hours to try and contact them through the phone?

Is there anything in C Panel that can unblock it?

Thanks
23
Marketing and Social Networks / Re: Social Media Promotion..!
« Last post by albertc99 on November 09, 2017, 04:46:36 AM »
Social Media promotion tools are Infogr.am, Hootsuite, Gamblr, Canva,
24
Marketing and Social Networks / Re: How to improve alexa ranking
« Last post by albertc99 on November 08, 2017, 04:14:33 AM »
Improving Alexa ranking factors are Unique and Quality content
25
Hosting Server Bulletins / Apache/PHP/MySQL updates on IAPETUS
« Last post by AdrianAvadani on November 07, 2017, 11:47:03 PM »
Dear Customer,

We will be upgrading MySQL from the version tree 5.5 to version 5.6 as well as the Apache to the latest 2.4.x version and the PHP releases to 5.6.x on IAPETUS, while also adding PHP 7.0.x as an available version, selectable from CPanel. The latest releases available within the stable branch will be used and the upgrade is to take place around 1AM PST on Friday, the 10th of November 2017.
In order to ensure the upgrade goes smoothly please review your sites for compatibility with PHP's 5.6.x branch. Incompatibilities between PHP's versions 5.3, 5.4 and 5.5 can be found through the URLs below:

http://php.net/manual/en/migration54.php
http://php.net/manual/en/migration55.php
http://php.net/manual/en/migration56.php


We have backups on hand for all databases in the event of any issues with the upgrade process. For more details on MySQL and specifically MySQL 5.6 series, please review the change log at http://dev.mysql.com/doc/relnotes/mysql/5.6/en/index.html

Most scripts should run normally without issues on MySQL 5.6, however this will also imply having MySQL-dependent connectors such as python, java (you will need to update your web.xml configuration) or the ruby gem updated, so if you are running any scripts which are older or not up-to-date, please ensure to obtain the most current copy of the script from the script development site so that the script will function properly with the new MySQL 5.6 release. There are following changes in mysql 5.6 release:
http://dev.mysql.com/doc/relnotes/mysql/5.6/en/news-5-6-16.html

MySQL users that were last updated more than approximately 6 months ago are likely using the 16 bytes (old, deprecated) password hash, so if your script can not establish the connection with the database once MySQL gets upgraded you'll need to consider doing the following:
1) Change your CPanel password if you use the CPanel username for ANY mysql connections (it doesn't matter to what - you can even set the same one, however it'll be picked up in a 41 bytes hash once you do it);
2) Change your MySQL users password if you haven't done so in the past ~6months for every user that you use (and delete the users that are unused) - this can be done from CPanel -> MySQL databases -> Clicking on the mysql user and filling the needed fields. Sometime you need to remove mysql user and re-add same user and password and allow mysql grant privileges else your site will show database connection issue.

Please note that you may check the current status for this server at any time in CAP via https://account.lunarpages.com with your cPanel username and password, then by clicking the Network Status icon.

Thank you for your patience and we apologize for any inconvenience this may cause. If you have any issues with your site, please contact us at support@lunarpages.com or through our helpdesk at https://support.lunarpages.com/dashboard.

Lunarpages System Administrator Team
26
Pre-Sales Questions and Answers / Re: Should I pay monthly or annually for my hosting?
« Last post by MrPhil on November 06, 2017, 05:21:06 AM »
Uh, hosting here is provided by LunarPages. LunarForums is the discussion forum.
27
Hosting Server Bulletins / PEACOCK Planned Move - 17th November 2017
« Last post by AdrianAvadani on November 06, 2017, 04:36:42 AM »
Dear Customer,

PEACOCK will begin a planned move to a new server on 17th of November 2017. This move is required in order to upgrade the serverís operating system from CentOS 5, which has been phased out for support, to CentOS 7.x. The exact time and date for the switch to the new hardware will be announced through the 'Network Status' section of your https://account.lunarpages.com account at least 24 hours in advance. You will experience no downtime during this process. We suggest you make no significant changes to your site after you receive the announcement.

We will also be updating MySQL 5.6, Apache 2.4 and PHP to the latest stable releases from their respective release trees. In addition to PHP 5.6, we will also provide PHP 7.x using the latest EasyApache installation from cPanel.

We have backups on hand for all databases in the event of any issues with the upgrade process. For more details on MySQL and specifically MySQL 5.6 series, please review the changelog at http://dev.mysql.com/doc/relnotes/mysql/5.6/en/index.html.

Please note that you may check the current status for this server at any time in CAP via https://account.lunarpages.com/ with your cPanel username and password, then by clicking the Network Status icon. Additionally, the move will result in completely giving up on FrontPage extensions, which are now deprecated and have been replaced with WebDAV.

Thank you for your patience and we apologize for any inconvenience in the interim. If you have any issues with your site, please contact support@lunarpages.com


Lunarpages System Administrator Team.
28
Hosting Server Bulletins / ELEN Planned Move - 16th November 2017
« Last post by AdrianAvadani on November 06, 2017, 04:26:32 AM »
Dear Customer,

ELEN will begin a planned move to a new server on 16th of November 2017. This move is required in order to upgrade the serverís operating system from CentOS 5, which has been phased out for support, to CentOS 7.x. The exact time and date for the switch to the new hardware will be announced through the 'Network Status' section of your https://account.lunarpages.com account at least 24 hours in advance. You will experience no downtime during this process. We suggest you make no significant changes to your site after you receive the announcement.

We will also be updating MySQL 5.6, Apache 2.4 and PHP to the latest stable releases from their respective release trees. In addition to PHP 5.6, we will also provide PHP 7.x using the latest EasyApache installation from cPanel.

We have backups on hand for all databases in the event of any issues with the upgrade process. For more details on MySQL and specifically MySQL 5.6 series, please review the changelog at http://dev.mysql.com/doc/relnotes/mysql/5.6/en/index.html.

Please note that you may check the current status for this server at any time in CAP via https://account.lunarpages.com/ with your cPanel username and password, then by clicking the Network Status icon. Additionally, the move will result in completely giving up on FrontPage extensions, which are now deprecated and have been replaced with WebDAV.

Thank you for your patience and we apologize for any inconvenience in the interim. If you have any issues with your site, please contact support@lunarpages.com


Lunarpages System Administrator Team.
29
Hosting Server Bulletins / ELARA Planned Move - 15th November 2017
« Last post by AdrianAvadani on November 06, 2017, 04:25:37 AM »
Dear Customer,

ELARA will begin a planned move to a new server on 15th of November 2017. This move is required in order to upgrade the serverís operating system from CentOS 5, which has been phased out for support, to CentOS 7.x. The exact time and date for the switch to the new hardware will be announced through the 'Network Status' section of your https://account.lunarpages.com account at least 24 hours in advance. You will experience no downtime during this process. We suggest you make no significant changes to your site after you receive the announcement.

We will also be updating MySQL 5.6, Apache 2.4 and PHP to the latest stable releases from their respective release trees. In addition to PHP 5.6, we will also provide PHP 7.x using the latest EasyApache installation from cPanel.

We have backups on hand for all databases in the event of any issues with the upgrade process. For more details on MySQL and specifically MySQL 5.6 series, please review the changelog at http://dev.mysql.com/doc/relnotes/mysql/5.6/en/index.html.

Please note that you may check the current status for this server at any time in CAP via https://account.lunarpages.com/ with your cPanel username and password, then by clicking the Network Status icon. Additionally, the move will result in completely giving up on FrontPage extensions, which are now deprecated and have been replaced with WebDAV.

Thank you for your patience and we apologize for any inconvenience in the interim. If you have any issues with your site, please contact support@lunarpages.com


Lunarpages System Administrator Team.
30
Hosting Server Bulletins / DIRAE Planned Move - 14th November 2017
« Last post by AdrianAvadani on November 06, 2017, 04:21:56 AM »
Dear Customer,

DIRAE will begin a planned move to a new server on 14th of November 2017. This move is required in order to upgrade the serverís operating system from CentOS 5, which has been phased out for support, to CentOS 7.x. The exact time and date for the switch to the new hardware will be announced through the 'Network Status' section of your https://account.lunarpages.com account at least 24 hours in advance. You will experience no downtime during this process. We suggest you make no significant changes to your site after you receive the announcement.

We will also be updating MySQL 5.6, Apache 2.4 and PHP to the latest stable releases from their respective release trees. In addition to PHP 5.6, we will also provide PHP 7.x using the latest EasyApache installation from cPanel.

We have backups on hand for all databases in the event of any issues with the upgrade process. For more details on MySQL and specifically MySQL 5.6 series, please review the changelog at http://dev.mysql.com/doc/relnotes/mysql/5.6/en/index.html.

Please note that you may check the current status for this server at any time in CAP via https://account.lunarpages.com/ with your cPanel username and password, then by clicking the Network Status icon. Additionally, the move will result in completely giving up on FrontPage extensions, which are now deprecated and have been replaced with WebDAV.

Thank you for your patience and we apologize for any inconvenience in the interim. If you have any issues with your site, please contact support@lunarpages.com


Lunarpages System Administrator Team.
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