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Author Topic: Joomla 1.5.x error and no help from LP  (Read 5623 times)

Offline djdubuque

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Joomla 1.5.x error and no help from LP
« on: May 21, 2009, 04:43:01 AM »
I've had a ticket open with LP support staff for close to a week on the foolowing error I receive from trying to install extension in Joomla 1.5.x.

Quote
There was an error uploading this file to the server.

An here is LP support comment on the issue.

Quote
Hello, Have you verified the permissions in the folder that these extensions are being installed to (does the folder have write permission)? Have you checked the Joomla documentation or support forums for other people experiencing similar problems? Unfortunately although our servers do support Joomla, we cannot offer troubleshooting for third party scripts or third party software. I apologize for any inconvenience this may cause. Have a wonderful day! Thank you for contacting Lunar Pages Support. We are here 24/7 to support you. If you have any more questions, please do not hesitate to contact us. -- Michael R Brant Junior System Admin I - System Administrator Team Support and Assistance: Help Desk - https://support.lunarpages.com/ Membership Forum - http://www.lunarforums.com/ Tutorials - http://www.lunarpages.com/tutorials/ Phones: U.S. & International - 1-714-521-8150 x3050

How is one suppose to run a reseller account with tech support issuing statements like this.  This would lead me to not recommend LP for any reseller accounts! * Poor Attitude for a JUNIOR SYSTEMS ADMINISTRATOR!

* - edited for language


« Last Edit: May 21, 2009, 04:51:54 AM by Mitch »

Offline Mitch

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Re: Joomla 1.5.x error and no help from LP
« Reply #1 on: May 21, 2009, 04:51:40 AM »
I am sorry to hear that you are having an issue, however - it is true, that we do not provide support for third party scripts and services.  You would need to go to the script's creator for assistance, or forums (like you see here) where we would be more than happy to help. 

Now, with that in mind - how were you uploading the script to the server, could you give us more details on what it was you were trying to do, what you did and what error you got in return?

Also, please watch the language that is being used, as we do our best to keep these forums family friendly.  Thanks!
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Offline djdubuque

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Re: Joomla 1.5.x error and no help from LP
« Reply #2 on: May 21, 2009, 06:57:54 AM »
Just a FYI I was able to fix my issue that LP's tech support could not, but by me doing so cause the issue to return on another ticket that was opened days ago.  So the issue is not the software but Server issues that keep my software from working.

FYI there was nothing wrong with my language, the word is in the dictionary!
« Last Edit: May 21, 2009, 07:01:30 AM by djdubuque »

Offline Mitch

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Re: Joomla 1.5.x error and no help from LP
« Reply #3 on: May 21, 2009, 07:04:00 AM »
Happy to hear you got it worked out.  :thumb:
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