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Author Topic: Resellers  (Read 39627 times)

Offline Admin

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Resellers
« on: July 11, 2005, 12:35:36 PM »
We are considering developing a reseller program and would like feedback on what you would like to see in this program.  What is important to you?  What can you live without?

We will eventually start a newsletter to keep interested parties apprised of the developments.  Open dialog regarding what you would like to see is encouraged.

Thanks for your assistance.
« Last Edit: August 08, 2005, 06:48:20 AM by Kathleen »

Offline RickJ

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Re: Resellers
« Reply #1 on: July 12, 2005, 02:34:05 AM »
What is the difference between a reseller program and the current affiliate program?

Is it is simply that a reseller actually gets people signed up with LP as opposed to just referring and recommending LP?

Thanks, Kathleen!
« Last Edit: July 12, 2005, 07:14:38 AM by RickJ »
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Lupine1647

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Re: Resellers
« Reply #2 on: July 12, 2005, 11:32:12 AM »
You could think of a reseller account as a mini webhost on a webhost.

Offline RickJ

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Re: Resellers
« Reply #3 on: July 13, 2005, 02:02:13 AM »
Thanks Lupine.  I did some surfing (yes, should have done so first, I know!) and see now how some LP competitors do it.

...so to try to answer Kathleen's first post, I will just comment on what I saw:

1. Great idea.  Customers who love thier host might be some of their best sales people.
2. I see some of them have other than their "main" plans in the reseller program.  I would want to only deal with LP's advertised plans.
3. I'd want a very simple user interface for every phase of the program.
4. I see "pricing tiers" are common, as in "pay more, get more".  ...I wonder if a no cost option might be considered.

I definately look forward to checking it out once it's in place.
Rick.
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Offline TreyG

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Re: Resellers
« Reply #4 on: July 13, 2005, 10:47:29 AM »
Rick,

My name is Trey Gardner & I am the new head of marketing over here at Lunarpages. In the past I have helped to structure & build a successful reseller program at another large host. I have always found that offering webmasters a reseller option with special pricing, features and support have been beneficial to the webmaster as well as the web host. I believe that by helping to grow our partners businesses and services have ultimately been a win win for everyone and I have many thoughts on how we can help our resellers gain terrific success.

Right now we are working on an interface that will support all of our customers but will also allow us to customize for resellers. That part of the equation is in the works.

We are looking to have a pricing tier and we are determining what those rates will be.

In terms of only dealing with LP's advertised plans, we have thought about offering smaller & larger plan options for our resellers. Is there some reason that you would like for us to stay with the current plans? The smaller or larger plan features we had in mind would most likely stay the same, just the amt of space or bandwidth would change.

I would love your thoughts or the thoughts of anyone else who may be interested in our upcoming reseller program. I also welcome preferences on any other areas of interest or concern for our future reseller program. The more information that we gather, the more enlightened we will be as we will build out this program which ultimately will make this program stronger for everyone involved.

Some topics you may want to consider are:
Plans
Control Panels
Rates/cost – ($0 cost is probably not an option but if you see a plan structure out there on                     the internet please forward that to me.)
Features
Support
marketing

Any other topics you would like our community to think about please send a note to me & everyone else who may give us their consideration for this program.

I greatly appreciate your help and I look forward to developing our reseller program with all who are interested.

Thank you,
Trey Gardner

Offline RickJ

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Re: Resellers
« Reply #5 on: July 14, 2005, 02:39:53 AM »
Welcome to Lunarpages, Trey.  I wish you success in your new position. 

I do have some experience in general sales and mlm, but am not at all familiar with how it works in the web hosting business...so please pardon me in advance if some of the below cannot be considered in this business.

1. The Plans in general.
I recognize that varied plans of some sort are necessary...assuming LP will continue to market the "main" plans from LP.com in the varied ways that they do.

a. I'd at least hope that it's still "Lunarpages" in name.  When I saw competitors offering hosting by "sister companies" in their reseller program, I was turned off.  I think Lunarpages is great...so I'd want to market Lunarpages, not SomeOtherSonOfAdd2Net.

b. I think you can also include your current plans...maybe at just a pittance for "commission".

c. Offer a good plan for the person who's only interested in text and pics on their website - Without the "flash and bang", bulletin boards, etc...

2. Pricing tier.
I think if you figure it into the equation, you can have a zero cost plan.  Of course it would offer the least commission.

------

I'm convinced LP is a great host, so am sure you'll come up with a good plan...and I do hope others with experience in web hosting reselling will pipe in to help make it great.
Rick.
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Offline williamconifer

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Re: Resellers
« Reply #6 on: July 14, 2005, 09:52:56 AM »
Yes Please!!  Frankly it's about time.

Here's what I want:

Version 1 (linked accounts):

I would like to be able to set up many Shuttle plans UNDER a master account that is me.  This way I can log into my master account and at a glance see all my sites that I am managing.  From this interface I could then go to the cpanel admin stuff for any of my sites.  Ideally the more sites I purchase and link together the cheaper my monthly per site cost would be.

Also I want to be able to offer my clients a "pseudo-admin" email log-in that is like a stripped down version of Cpanel where they can only add/delete/edit email accounts. Typically this is the only admin tasks that my clients ask for that they can actually do themselves.  I would also like to brand this "pseudo-admin" area with my company name.

BTW, this reseller version I have mentioned is very much like Crystal Tech hosting which I use when I need Windows hosting (which isn't often).

VERSION 2 idea (Sub accounts)

Allow me to create as many add-on domains off of my reseller account as my HD space and bandwidth can handle.  However I would like to be able to create secondary users with permissions so I can have a client log- in to their own stripped down version of Cpanel to add/delete/edit email accounts for their sub site/account.

In this version I want the freedom of a dedicated server (or virtual server) without the complexity of machine/os admin (meaning no unix commands needed).

Bottom line:

My clients are paying me to develop web solutions and they also want me to just take care of the hosting details.  They just want it to work.  I want to simplify my admin while easily extending my hosting space for my  clients.  Creating subusers with permissions that can only access email admin for their associated account would be sooooo wonderful.  Obviously cost is concern also.

The one thing that has kept me at LP is your support which is superb.  However my business is growing and I realize that I will need to find a host that will make it easy for me to expand my hosting services to my clients and more importantly easily manage them. 

Thanks for this timely thread.  I was actually logging on to gripe about the lack of this kind of account solution.

jack hughes
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Offline RickJ

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Re: Resellers
« Reply #7 on: July 14, 2005, 09:55:29 AM »
I like version 1 much better than 2.
Rick.
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Offline TreyG

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Re: Resellers
« Reply #8 on: July 18, 2005, 08:58:58 AM »
Rick & Jack,

Thank you for your comments on what parts of a reseller system that you would need. Rick, I do think that Version 1 of Jack's comments would be what we are looking to initially roll out with. Version 2 may take more planning & a longer time table to get going.

We are currently working on a back end system that will tie all of your account's together & will allow you to login from a central master control panel. We felt that this was essential for us to get up & running to support our multiple account users & ultimately our resellers. Branding the cpanel system to your company may take a little longer but it is something that we'd like to b able to offer.

As far as our support, I can assure you that we will put as much emphasis into our communications and working with our resellers as we do our regular clients. In all likelihood the reseller would be the first line of support for the client & then if there was an issue that could not be handled directly by the reseller, that reseller would contact Lunarpages reseller division to have any matters solved. Was this what you might have been thinking as far as the customer support? Please let me know.

Also please get back to me with any other thoughts that you may have for this program.

Thanks,
Trey

Offline williamconifer

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Re: Resellers
« Reply #9 on: July 19, 2005, 06:46:44 AM »
Good news Trey, thanks.

As far as support goes, I want my clients to come to me.  That is what they are paying me for.  I  in turn I want to be able to go to you folks for support  when I need it just as it is now.

Thanks again

Jack
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Offline williamconifer

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Re: Resellers
« Reply #10 on: July 19, 2005, 06:51:12 AM »
Here's another idea:

Assuming Ver 1 above.  I would like to be able to purchase upgrades to my linked accounts online this way if I need an extra mysql database I can just order it and get back to work.  Also I would like to be able to create/pay a new linked account (for my account) from my master account.

Thanks
jack
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Offline TreyG

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Re: Resellers
« Reply #11 on: July 19, 2005, 10:25:19 AM »
Jack,

Your version of support is exactly what I had in mind where we have several dedicated reps here for you to contact if you ever get stuck and also a news section to give you updates on any issues we might be experiencing or any upgrades so that you can be informed of recent developments should your clients contact you for anything. That way you wont have to feel like you are in the dark & you can relay accurate info to your client in real time.

In the master control panel we will work to have the ability to purchase packages and upgrades through that control panel to make everything easy & streamlined for you.

Let me know if you have any other thoughts.

Does anyone else have any other thoughts or ideas? I want to make sure that this reseller program works for all of our resellers and really caters to the needs of webmasters trying to make good money with hosting.

Thanks,
Trey

Offline RickJ

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Re: Resellers
« Reply #12 on: July 20, 2005, 02:34:32 AM »
Trey, your efforts are due applause.  I am positive that the gurus here who know much more than I will help you come up with a good and successful Reseller plan.

Keep up the good work :thumb:.  I am excited to see what comes out.
Rick.
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Offline TreyG

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Re: Resellers
« Reply #13 on: July 20, 2005, 07:39:20 AM »
Thanks Rick, I am hoping to hear from more people about their needs & requirements here in the coming weeks.

Have a great rest of the week,
Trey

Offline Don Gawgon

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Re: Resellers
« Reply #14 on: July 23, 2005, 11:18:21 PM »
Excellent! I strongly suggested a reseller program to a support rep last year and was kinda pissed that the answer was a robotic "no" and "here, again, is  the terms of our affiliate program."  Williamconnifer's "bottom line" is basically the same as mine. Also, each account that a reseller sells should not have to have different credit cards associated with them as the affiliate program does.

 However this is done, the goal is to allow me to invoice my clients for both web design and hosting services without them having to deal with a 3rd party, Lunarpages. In turn, I pay Lunarpages for its hosting services. Most of my clients are non-technical and don't want to deal directly with the host or see a cPanel.

Finally, there should also be a way to move existing accounts into the reseller program.   

Looking forward the reseller program. Do you have an ETA on this as I have a client I need to switch over to LP.
« Last Edit: July 23, 2005, 11:25:19 PM by Don Gawgon »

 

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