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Author Topic: Resellers  (Read 38495 times)

Offline williamconifer

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Re: Resellers
« Reply #15 on: July 24, 2005, 07:08:44 AM »
Trey,

just another quick thought on pricing:

I would like to see a discount tier based on how many accounts I have under my master reseller account.  Here is the discount tier for Crystal Tech (wintel based host):
First     N/A
Second    3%
Third    6%
Fourth    9%
Fifth    12%
Sixth    15%
Seventh 18%
Eighth    21%
Ninth    24%
Tenth    27%
Sites 11+ 30%

The first account is considered your own website account.  What I like about the this is that it allow me to get a "free" site to use with probono work I ocassionally do.  Let me explain.  If I sign up 7 Shuttle accounts at $8 ea per month and get an 18% discount per month that = $10 or roughly the equivilant of 1 shuttle account for free per month.

Please keep in mind that I am not trying to do anything subversive by bringing up another hosts name here.  My wish for the past year is for LP to be more like CT in the reseller dpt and that would make LP the ideal host.

thanks again
jack
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Offline williamconifer

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Re: Resellers
« Reply #16 on: July 24, 2005, 07:19:19 AM »
Another note:

I am an active member of the Mambo CMS community and Mambo hosting is a topic that comes up a lot at www.mamboforge.net.  LP is a name that comes up favorably a lot.   A reseller friendly LP that is as Mambo friendly as LP already is is good news for Mambo community members like me and thousands more around the world.

for instance there is a couple mambo components that are in dev. that works with CPanel so when a Mambo user is created an email account for that server is created also.  i have tested it only once and had troubles with it, but that is of course just part of the dev cycle in the open source world.  I bring this up because a Mambo Cpanel email creation component and LP would be an absolute killer combo for LP to market.  I would reccomend that LP contact the developers of this component and contribute to their efforts or have LP start your own project.

In case you don't know Mambo is the fastest growing open source CMS platform out there.  Waaay more secure and professional than the "nuke" iterations.  Mambo on LP is currently a wonderful experience. 

Well enough preaching.  thanks again for your efforts.

jack
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Offline TreyG

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Re: Resellers
« Reply #17 on: July 26, 2005, 10:15:19 AM »
Don,

Thanks for getting back to me. You will be the admin in effect for all of your sites & we will charge you & then you can mark it up & sell to your client. We already have a generic DNS setup so that they cannot find Lunarpages on a whois. We will also be creating a way to move existing accounts into the program, from my experience this will be somewhat development/labor intensive & will probably need your help as well but in the end we will be able to get all of your accounts under 1 roof. We are shooting for August-September over here & all of us are looking forward to being able to roll this out for you.

Thanks,
Trey

Jack,

My thought was this... for the shuttle plan. First 3 accounts are regular rate($7.95/mo). 4-10 goes to $6/mo for hosting and after the 10th account all future accounts + the renewal of the previous 10 accounts are $5/mo. This pricing is not yet approved by Kathleen but it is in discussion & is being floated for 1yr purchases of our Shuttle account. How do these rates compare to what you had thought about?

Funny you should mention MamboForge as my IT dir also mentioned the forums in there. I am glad that we have a good reputation in that community and I would love to talk with anyone in that forum who may want to look at a Lunarpages reseller program. If you see any one in there that would like to join this discussion please send them our way if you would not mind.

Thx,
Trey


Offline williamconifer

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Re: Resellers
« Reply #18 on: July 27, 2005, 08:46:47 AM »
So if I have 20 accounts under my reseller account then all 20 would be at $5.00 per account per month? If so this sounds very fair to me.  If I had 5 accounts then would all five be at $6.00 per account per month (my preferace) or 3 accounts t $7.95 and 2 accounts at $6.00?

You actually may want to use discount percentages so I could mix voyager and shuttle accounts together.

Thanks again for efforts on this.  I can't wait to get started with it.

thanks
jack
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Offline TreyG

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Re: Resellers
« Reply #19 on: July 27, 2005, 02:35:01 PM »
Jack,

Yes that is the rates that we are floating around at the moment although that may change. Also if we are going to incorporate the shuttle & Voyager accounts together in a reseller system then we would have to look at a % price break like you mentioned.

For now though we will keep discussing & looking at what our developer community might like best and come up with the best overall formulation.

I am also very excited and cannot wait to bring this to you & our other potential resellers.

Thanks for your feedback here,
Trey

Offline RickJ

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Re: Resellers
« Reply #20 on: July 27, 2005, 02:45:31 PM »
I've been watching this with interest.  I am happy and impressed that LP is taking such an interest in it's current customers' opinions before implementing the plan.

Great work LooneyPages!!
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Offline TreyG

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Re: Resellers
« Reply #21 on: July 28, 2005, 09:23:18 AM »
Thanks Rick & if you see anyone out there in the forums who you think may have an interest in contributing or in becoming a reseller of LP here in the future I would appreciate it if you would point them toward this forums.

Thanks again,
Trey

Offline RickJ

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Re: Resellers
« Reply #22 on: July 28, 2005, 03:15:48 PM »
I will.

...LunarForums is a great place to start, but as you can probably see, only a very, very small percantage of LP customers are active on the Forum.

If I were LP I'd construct a thoughtful survey about what's important and what's not...and include something that will confirm who has experience in reselling web services...and send it to each customer.  I bet you'd get 3-5% return on it...or about 1800 responses.

...just my [admitedly potentially worthless] opinion :love:

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Offline TreyG

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Re: Resellers
« Reply #23 on: July 30, 2005, 09:26:07 AM »
Rick,

I agree with messaging our customer base as there are probably more than a few webmasters in there that would be great for the reseller program.

Having said that, we're going to roll out next week with a soft launch & we are looking for some beta testers. The beta testers will help us move forward the design of the reseller plans and help us work out the bugs.

I'd like to have developers who have been working with hosting for 5+ years, or at least has an advanced knowledge of hosting and are willing to help us develop this program.

If you are interested or if you know someone who might be interested please email me at trey.gardner@lunarpages.com.

Thanks & I look forward to working with you,

Trey

Offline Peekaroo

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Re: Resellers
« Reply #24 on: July 30, 2005, 10:24:23 AM »
The reseller program does sound appealing.  I have yet to participate in such a program and ,as a result, know little about how potential customers would interface with the program.

With that being said, will potential customers have access to a sign-up area branded with the reseller name, or will the reseller conduct business with LP via an administrative panel to purchase the new customer account? 

With either of the above scenarios, will LP provide hooks for accepting credit cards?  If so, will the credit card charges for new customers be issued in the name of LP or the reseller?

Just curious.  This has "peekarood" (pardon the pun) my interest.   :D
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Offline TreyG

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Re: Resellers
« Reply #25 on: August 03, 2005, 11:35:18 AM »
In our first version the reseller will purchase accounts from LP & then mark up & sell to the end user. The end user will pay the reseller directly. In the future we probably will advance another program where the reseller has a site that they market & have customers buy directly through that site (like LP does currently)

We probably will not be rollig out with Hooks for credit cards ( not entirely certain what you mean by hooks but best guess is some way for end user to pay LP directly, although through a different DBA) we may have something like this in later versions.

Thanks for the questions,
Trey

Offline scanman20

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Re: Resellers
« Reply #26 on: August 28, 2005, 06:23:33 PM »
Bump. Any news on this?
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Offline Steve Hurst

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Re: Resellers
« Reply #27 on: August 29, 2005, 04:30:51 PM »
I have a question on how you will handle billing resellers who have multiple accounts started at different times. Would you bill one lump sum renewal fee yearly, or would the charges be separate for each sub account?

I would prefer to get one lump bill, but invoice my clients when their renewals are up. Otherwise I would have to prorate a first year fee for them based on when my account renewal is up, and then invoice everyone at once yearly. There are pros and cons to both, I guess - prorating just seems kind of unconventional. But I don't want to be responsible for the accounting involved in keeping track of when each client's year is up. Maybe an automated email reminder for each sub-account when their renewal is up?

Offline TreyG

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Re: Resellers
« Reply #28 on: September 07, 2005, 08:47:35 AM »
Steve,

Renewals will probably be just like your renewals now, at various times based on when you signed up. This usually also coincides with the domain renewal date, not always of course. I am sure that if you had say 10 or more accounts & wanted to have 1 billing date for all 10, that our billing department could work with you on something like that during low volume hours.

As far as keeping track of renewals we are going to utilize the new CAP that was launched in July which will show you alerts when you have a domain or hosting account which is coming up for renewal. That way the system will keep track for you & then you just have to remember to periodically login & check the status to know who you will need to bill soon.

Please let me know what you think,
Trey

Offline ComputerLady

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Re: Resellers
« Reply #29 on: September 07, 2005, 10:31:03 AM »
I've been with Lunarpages for a year now, and was rather surprised to see you have not had a reseller program prior to this. Count me as quite interested!

Have begun moving some of my customers desiring more advanced functions over to Lunarpages already. I'm sick of putting up with questionable customer support and help! Though I've been doing web design/development for quite a while now, getting some of this software to interact as desired can be quite a challenge. These forums have been very helpful to me in how to resolve those sticky challenges...



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