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Author Topic: so 75 $ for Only 5 days BackUp??  (Read 13047 times)

Offline qf-design

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so 75 $ for Only 5 days BackUp??
« on: May 01, 2009, 07:55:22 AM »
Hello,

 So it has been 3 years and more now ... we have a reseller from LP, So during that people expect improvement in services , but with LP you get things worse than you have used to . Imagine with all the other features that are considered luxurious , the site backup as a crucial thing , but with LP it is a trivial thing they consider it not important at all and they charge you 75$ for the 5 days back up they offer.....



we have some clients that had damaged DBs for their websites and badly needed a restore ,, so LP doesn't have a backup...

So what kind of service is that , no weekly-monthly back up !!!

I am *, as we are paying for this as we need to keep the relationship with our clients....

thank you LP.. for the true experience..

* - edited by Mitch
« Last Edit: May 01, 2009, 08:14:45 AM by Mitch »

Offline Mitch

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Re: so 75 $ for Only 5 days BackUp??
« Reply #1 on: May 01, 2009, 08:25:16 AM »
qf-design, just sent you a PM via the forum here.  Could you get back to me there, and I'd be happy to get this checked into for you.  Thanks!
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Offline Mitch

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Re: so 75 $ for Only 5 days BackUp??
« Reply #2 on: May 01, 2009, 10:27:43 AM »
Looks like the technical side of this is getting taken care of by support, and they should be with you shortly on that end of things.  However, I do think this might be a good reminder for all to remember to keep backups of your web sites.  We provide a number of different ways for you to backup your content, you can get more advice on this here:

http://wiki.lunarpages.com/Backups

When a backup restore situation comes up, it is important to contact the support team as soon as possible, to make sure that a backup can be recovered.  Due to storage concerns, because we don't want to overload our customers' servers and hosting space, we limit the number of backups that are kept. 

If you ever any any questions on what might be the best way to backup your content in the future, feel free to ask here.  We have many helpful members here that would be more than happy to assist you.  Thank you for your time!
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Offline qf-design

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Re: so 75 $ for Only 5 days BackUp??
« Reply #3 on: May 01, 2009, 03:10:59 PM »
well they said there is a premuim backup feature you should have subscribed to ... but i say no there isnot check the attached pic

Offline qf-design

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Re: so 75 $ for Only 5 days BackUp??
« Reply #4 on: May 01, 2009, 03:21:12 PM »
here is the ticket Mitch .. and dont tell me that it is been taking cae of , as the support tech only made it worse...




https://support.lunarpages.com/tickets/view/1419970

Offline qf-design

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Re: so 75 $ for Only 5 days BackUp??
« Reply #5 on: May 03, 2009, 04:04:34 PM »
AMAZING,

they deleted the main db and we dont have back up

Offline Mitch

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Re: so 75 $ for Only 5 days BackUp??
« Reply #6 on: May 04, 2009, 03:44:13 AM »
Looks like this situation is still being worked on, your information is being restored, and has been escalated to another level of support to review and work on.  Hopefully all will be resolved soon.  If you have any other related issues about this ticket you would like for me to check into for you, please PM me via the forums here. 
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Offline qf-design

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Re: so 75 $ for Only 5 days BackUp??
« Reply #7 on: May 04, 2009, 11:11:14 AM »
Looks like this situation is still being worked on, your information is being restored, and has been escalated to another level of support to review and work on.  Hopefully all will be resolved soon.  If you have any other related issues about this ticket you would like for me to check into for you, please PM me via the forums here. 
we are watching the ticket and the progress closely and still nothing as of NOW

Offline MrPhil

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Re: so 75 $ for Only 5 days BackUp??
« Reply #8 on: April 06, 2012, 09:40:37 AM »
(This is an old topic, but information is still relevant)

LP is not in the business of providing backups to individual customers. It makes backups for the purpose of restoring an entire server at a time, should something go terribly wrong with the overall server (crash, disk loss, massive hack).

  • It's fairly labor intensive to find and restore an individual account, much less specific files, from this huge backup. That's why they charge you a hefty sum to do it. If you have "Premium Restore", think of it as an insurance policy or Auto Club membership to pay for the occasional restore needed.
  • If there's a massive server problem, LP should become aware of it within a few days. That's why they don't keep backup tapes for long periods (more than a few days to a week). Thus, it behooves you to request a restore very quickly, and not let too long of time pass.

If you don't want to pay a steep rate for a restore, or pay for Premium Restore, or lose data because LP's backup only goes back a few days; you need to make file and database backups yourself. Don't let too many backups accumulate on your server (download them to your PC) or else LP might have words with you about storing excessive data not necessary for the operation of your site.
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