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February 09, 2012, 09:15:46 PM

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Author Topic: Que ocurre cuando el ticket en soporte tiene el candado?  (Read 955 times)
jchassan
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« on: February 24, 2010, 12:10:15 PM »
Hola, tengo un ticket abierto y ahora aparece un candado que dice "The ticket is currently locked"
Alguien me puede explicar por favor? el ticket aun esta OPEN y esperando por respuesta de la parte TECH.

Gracias.
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Mitch
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« Reply #1 on: February 24, 2010, 01:08:36 PM »
Esto significa que un representante de servicio al cliente está trabajando actualmente en su billete. Gracias!
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