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Author Topic: [SOLVED] Strange 403 or 404 Forbidden Errors With Wordpress  (Read 15603 times)

Offline Tim_Olaguna

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[SOLVED] Strange 403 or 404 Forbidden Errors With Wordpress
« on: January 04, 2010, 04:59:44 PM »
I fired off the following inquiry to Support a few moments ago, but I'm wondering if anybody else has experienced a similar problem and how they managed to resolve it.  Here's my problem:

After three days of repeated efforts I am very frustrated with the way Wordpress does not work consistently on my Lunarpages.com account.  I have repeatedly tried to post the same short article only to have it fail each time.  Every time I try to save or post the article using the Wordpress internal editor I receive this frustrating, incomprehensible, and incompetent message:

“Forbidden”
“You don't have permission to access /wp-admin/post.php on this server.”
“Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”
“Apache/1.3.41 Server at oflanagans.net Port 80”

I get this message:

•   When trying to post only this one particular fairly short message.  (See text of message below.)
•   When trying to post the message to my installed version of Wordpress 2.8.6.  That version was installed for me on my account via the Fantastico utility.  

Adding to my frustration, I do NOT get the above error message:

•   With either of two previously successful postings and one “About” page on the blog supported by this Wordpress installation.  The blog can be accessed here:  http://oflanagans.net/  .
•   When I attempted to post the same identical message on a Wordpress.com supported blog accessible here:  http://timolaguna2010.wordpress.com/  .

Even though I clearly can use my Wordpress.com account to post my blog articles successfully I prefer to use my Wordpress installation on my Lunarpages.com account.  In the long run the latter provides me with greater flexibility and the possibility of gaining revenue.

Here is the title and text of the message I have been trying to post:

(Beginning of post.)

The Known Universe by AMNH

That earlier bit by the Monty Python folks was fun and gives a general idea of how big ‘everything out there is’ and how small a part of it we are.  Here is another view based on the latest information available.  Put together by the American Museum of Natural History, I find it very dramatic.  I wanted to share it with you.

The Known Universe takes viewers from the Himalayas through our atmosphere and the inky black of space to the afterglow of the Big Bang. Every star, planet, and quasar seen in the film is possible because of the world's most complete four-dimensional map of the universe, the Digital Universe Atlas that is maintained and updated by astrophysicists at the American Museum of Natural History. This new film updates an earlier version, was created by the Museum, is part of an exhibition called Visions of the Cosmos: From the Milky Ocean to an Evolving Universe, and is showing at the Rubin Museum of Art in Manhattan through May 2010.

Here’s the video.  You might need to wait a bit for it to fully load:

httpv://www.youtube.com/watch?v=17jymDn0W6U

For more information visit http://www.amnh.org

(End of post.)

I cannot figure out why I can post some articles but not others using Wordpress on my Lunarpages account.  Your help in resolving my problems here will be greatly appreciated.
« Last Edit: January 11, 2010, 06:15:07 PM by Tim_Olaguna »
Cheerily Yours,
Tim

Offline Mitch

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Re: Strange 403 or 404 Forbidden Errors With Wordpress
« Reply #1 on: January 05, 2010, 04:03:33 AM »
That is a very odd problem indeed.  Haven't run into it myself, but here are two troubleshooting tips you might try:

#1 - Disable all your plugins you have install for WordPress, and then see if the problem still happens.  Could be this is a plugin going wonky, maybe having to do with caching content.

#2 - Switch your theme back to one of the default themes that comes with WordPress, then try it again and see if your still getting problems.

#3 - Also, I would suggest you make sure all .php files are set to the 644 permission level, and folders are 755. 

#4 - Might also check your .htaccess for any code that shouldn't be in there, or try removing the code in there temporary, then try again to see if something in there might be fighting with WordPress.

Good luck, hope these tips at least help you get started with your troubleshooting.  :thumb:
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Offline Tim_Olaguna

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Re: Strange 403 or 404 Forbidden Errors With Wordpress
« Reply #2 on: January 05, 2010, 03:04:48 PM »
Mitch --

Thanks for your response.  I really appreciate it.

I did find one php file (wp-config.php) whose permissions were set at 755.  I reset it to 644 as suggested.  I also went through all of the Wordpress installed folders and made sure all php files were 644 and all folders were 755.  I reset my theme to the ugly blue default and turned of all plugins.  As you can see from the note below a tech from my ISP said he had cleared up all obvious .htaccess file problems.

Still no luck.  Even after upgrading this morning to version 2.9.1 as suggested by the software.  For some reason, WP just doesn't like my proposed post, even though it does seem to be ok with another new post I added last night (again, see below).  I just can't figure this one out.

Here is the text of my most recent correspondence with my ISP:

"Tim O'Laguna to support
show details 12:58 PM (2 hours ago)
Michael --

I have not made any changes to that .htaccess file in the last six months that I can remember.  But thanks for cleaning it up for me anyway.  It sounds like it needed it.

Per your advice I tried making my post again.  Again it failed, leaving the same error message.

Then I tried a new approach.  Instead of copying the version of the article I had on my PC into the Wordpress editor on my Lunarpages account I:

- Started a new posting and
- proceeded to type the article by hand directly into the Wordpress editor. (This is a very difficult and time-consuming process for my as I am physically handicapped.)

First I typed in the article's title.  I pressed the "Save Draft" button.  The editor successfully reported the file was saved.  Then I carefully typed in the first complete paragraph.  I pressed the "Save Draft" button again.  Wordpress failed to save the article, again leaving the same error message.

What's really odd is that after filing my problem ticket with Support last night I successfully posted a new (third) article on my Lunarpages Wordpress blog on a totally different subject!  There is no explaining why I cann not post this particular article on my Lunarpages Wordpress blog.  (Again, I was able to post it just fine on my Wordpress.com version of my blog.)

Thank you for your continued patient efforts on my behalf.

On 1/5/2010 12:04 AM, support@lunarpages.com wrote:
- Hide quoted text -
Note: Replying more than once may delay our response time, because your ticket will be placed at the bottom of our ticket queue.

Dear Tim O'Laguna,

A technician responded to your ticket with:

Hello,

Have you made any recent changes to your account that would have affcted the /public_html/.htaccess file? This would be things like activating PHP5, adding redirects, etc in your cpanel.

 The reason I ask is some of the entries were running together instead of on separate lines like that should have been. I have cleaned them up.

Please try your post now.


--
Best Regards,

Michael Torrance
support@lunarpages.com"


I'm not sure what to do next, other then forget about this post.


Cheerily Yours,
Tim

katrina1

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Re: Strange 403 or 404 Forbidden Errors With Wordpress
« Reply #3 on: January 05, 2010, 11:46:33 PM »
It sounds like you may be hitting a mod_security error.  Add the following to .htaccess:

<IfModule mod_security.c>
SecFilterEngine Off
SecFilterScanPOST Off
</IfModule>

Offline Tim_Olaguna

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Re: Strange 403 or 404 Forbidden Errors With Wordpress
« Reply #4 on: January 11, 2010, 06:13:12 PM »
It sounds like you may be hitting a mod_security error.  Add the following to .htaccess:

<IfModule mod_security.c>
SecFilterEngine Off
SecFilterScanPOST Off
</IfModule>


That worked!!  katrina1 is my hero!  Thank you so much, katrina1.  No wonder you're a supervisor.    :clap:

Cheerily Yours,
Tim

Offline Mitch

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Re: [SOLVED] Strange 403 or 404 Forbidden Errors With Wordpress
« Reply #5 on: January 12, 2010, 03:38:21 AM »
Happy to hear you got this taken care of Tim!
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Offline MrPhil

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Re: [SOLVED] Strange 403 or 404 Forbidden Errors With Wordpress
« Reply #6 on: October 16, 2015, 12:12:55 PM »
Just a note, as this thread was referred to today...

The 404 error is totally irrelevant. All it says is that you don't have your own /403.shtml error handler file, and are using the default system handler. It's a brain-dead feature of Apache that they really need to fix.
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