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May 25, 2012, 06:41:10 AM

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Author Topic: Need help with forum problem  (Read 453 times)
margison
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« on: February 02, 2005, 02:58:08 PM »
I recently made a change to my hosting package that has caused a problem with my phpbb.

I was having problems with my domain (routing to the wrong DNS) that nobody could fix, so in desperation I purchased a new domain and asked support staff to change my hosting account to the new domain. The files were never moved from the original server and I had hoped that the bulletin board would work without too much work. The forum shows up, but registered users of the forum are told that their passwords are wrong. If you try using the "forgot password" button you get a message saying that your e-mail is not associated with your username and if you try to re-register you get a "page not found" when you click the submit button.

I know this was caused by changing the domain, but I don't know how to fix it. Anybody got any ideas? I've looked at all the files I can think might have something to do with this, but no luck. What forum file or files would have reference to the old domain?

Any help would be most appreciated.
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leighsww
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« Reply #1 on: February 03, 2005, 01:07:46 AM »
Quote from: margison
I was having problems with my domain (routing to the wrong DNS) that nobody could fix, so in desperation I purchased a new domain and asked support staff to change my hosting account to the new domain.

I don't understand how your DNS routing couldn't be fixed. You should not have had to get a new domain name.

How did you copy over the files? If via FTP, sometimes FTP doesn't do the batch copy completely and files/folders can be missing. Make sure you have all the files/folders on the new server.

Did you upload appropriate files in ASCII?

Here's the User's Guide, so go through the Installation instructions and see if you're missing something.

http://www.phpbb.com/support/guide/
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margison
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« Reply #2 on: February 03, 2005, 02:21:03 PM »
Yes, you're right, I should not have needed a new domain to fix a routing problem--but when your host and your registrar have told you for 8 weeks that they have done all they can, and you've exhausted all other possibilities, you are left with little choice.

As to your question about the how I copied the files over--I DIDN'T. I left the original site files and bulletin board on the server and had LP support staff change the account  from the original domain (that was not working) to the new domain.
All the files seem to be there, so I assume there is something within the forum files that refers to the old domain name, but I can't find it to change it to the new domain.
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leighsww
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« Reply #3 on: February 03, 2005, 02:40:55 PM »
Unfortunately, I don't use phpbb (I use SMF) so I can't look at my own files to see where you need to change that.

I did upload it to test it out when looking for a forum template to use a while back, but I deleted all the phpbb files when I decided to go with SMF.  However, if I recall correctly, try looking in the "config.php" file for any sign of your domain name being indicated.
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margison
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« Reply #4 on: February 03, 2005, 03:37:38 PM »
FYI

I saw something on an unrelated forum post that gave me the direction I needed to solve my problem. By going to the cpanel -- MYSQLDatabases and clicking on the link at the bottom - phpMyAdmin.
From there I changed the phpbb-config cookie domain entry to the new domain name. That seems to have been all there is to it.  Applause

Thanks to everyone who tried to help.
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TranzNDance
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« Reply #5 on: February 03, 2005, 03:41:01 PM »
I think you can also make changes by going into the phpbb admin panel...
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