My site is built in Joomla, I put a lot of work into learning Joomla and creating the site, and far I really like the environment. But, I have a writer for my site located New Zealand, who cannot access my site at SeaGreenNews.com. It is vitally important that she be able to access and comment on the writings.
• The New Zealand user has contacted her ISP and they cannot access my site either, even after white listing it.
• We have been testing different scenarios and the New Zealand user can access some other Joomla sites on Lunarpages.
• The New Zealand user's friends with different ISP's located in New Zealand can access my site at: SeaGreenNews.com.
• I have called Lunarpages support for ideas a couple of times, but with no resolve.
• I and the Lunarpages support person looked at the .htaccess file and found nothing that should be causing this issue.
• I do not know of others who cannot access my site, but that would be helpful.
Here is the error message that she is getting:
Forbidden
You don't have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
________________________________________
Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.7a mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at
www.seagreennews.com Port 80
If anyone has any suggestions or ideas on how I can resolve this access issue, please let me know.
Thanks!
Sharon
SeaGreenNews.com
