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May 25, 2012, 06:45:37 AM

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Author Topic: osTicket email piping  (Read 4872 times)
spwestwood
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« on: January 18, 2008, 05:32:20 AM »

Hi,

How do I get email piping to work? I have tried the following steps:
http://www.osticket.com/wiki/Email_Settings#Local_Piping

When I implement this, then emails do not seem to pipe. I have running osTicket 1.6. I am trying to pipe emails from ticket@repeaterstore.com to
"|/usr/bin/php -q /public_html/repeaterstore/support-ticket/api/pipe.php"

When I do, I get the error message:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/usr/bin/php -q /public_html/repeaterstore/support-ticket/api/pipe.php
generated by ticket@repeaterstore.com
local delivery failed

The following text was generated during the delivery attempt:

------ pipe to |/usr/bin/php -q /public_html/repeaterstore/support-ticket/api/pipe.php
generated by ticket@repeaterstore.com ------

No input file specified.

--

Any help or advice would be much appreciated.

Thanks,
Sam
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vanman1980
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« Reply #1 on: March 13, 2011, 07:32:49 AM »

For others that have searched this method.

I was able to get it to work by going setting everything up for piping in osTicket.

After creating an email address in cPanel I then selected the Forwarding and it is there where you can add piping to the email.

You'll want to link it to the directory that osTicket API folder to find pipe.php... an example is  public_html/ osTickett/api/pipe.php

Here's a link to show you what I did http://screensteps.me/rvanar/zppdmf
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