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May 25, 2012, 09:57:43 AM

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Author Topic: NO ONE WANTS TO HELP!  (Read 1181 times)
lauren70310
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« on: May 22, 2007, 11:51:07 PM »
 :?My sites were working well on shared server suddenly one day, all my sites were shut down and i was asked to move to a vps server:
 about last week.Here i am with no knowledge of moving sites and a slow internet connection. I have joomla sites and when i moved one from cpanel to my new vps server but its not working and it took me one whole day over my slow internet connection.
I have asked for help many times in moving my site but it seems no one wants to help me !. my sites are not huge i need some assistance . I would pay if nessasary. Customer services wrote telling me they were giving my 48 hrs on my old site before the shut it down, so after i would not be able to move my sites? i just need someones help of moving joomla sites to get the job done for me.
 Crying or Very sad Crying or Very sad Crying or Very sad
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katrina1
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« Reply #1 on: May 23, 2007, 01:04:05 AM »
Hello, if the sites were actually shut down, then they must have been causing an issue with the server. Please understand, there are a lot of other people on a shared server and we have to protect all their sites as well as the server from crashing when one account causes issues.

I can certainly understand the slow connection issue and you do have a lot of files. It actually is a very large amount. I would not be able to help move them because of my remote connection but I do have a suggestion. On the old server, run a full backup under Backup in Cpanel. Set that backup to FTP the backup file to your new server to the root folder. Once you get the file over there, then you can extract files, move them to where they need to be, setup databases, etc or someone here in the forums can help. Just need to get the file over there first.

I would also go through them and look for any files you did not create or upload to be sure the old account was not exploited thus causing the issue.
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lauren70310
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« Reply #2 on: May 24, 2007, 07:31:14 PM »
Thanks, i was ablt to move site, i am having a bad time configuring my joomal's:

$mosConfig_absolute_path = '/var/www/vhosts/domain.com / httpdocs

does not work, on the shared it was : /home/username /public_html/domain was working could you tell me the absolute path in plesk?

2. i imported the database to plesk, used the same database name to create a new one then import my old sql dump, i dont think its connecting, does the password and username to connect to database included in one of the joomla files? if so could you kindly tell me where? Confused
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lauren70310
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« Reply #3 on: May 24, 2007, 07:51:56 PM »
Another question, how do i unzip my files in Plesk?
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perestrelka
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« Reply #4 on: May 24, 2007, 10:37:13 PM »
Hi,

The absolute path to your site is  /var/www/vhosts/domain.name/httpdocs in Plesk and it should work for you. Probably, there is another setting that also causing problems with your site on the new server.

Please ensure that you updated MySQL connection details in the configuraion.php for your Joomla installation. The following lines must reflect the db account created through Plesk:

$mosConfig_host = 'localhost';
$mosConfig_user = 'db_user';
$mosConfig_password = 'db_pass';
$mosConfig_db = 'db_name';

As for unzipping files, unfortunately there is no a way to do it using Plesk. However, you can use  the unzip utility when you are connected to the server using SSH.

I hope this helps.
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Kind Regards,
Vlad Artamonov
lauren70310
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Posts: 22
« Reply #5 on: May 26, 2007, 04:14:01 AM »
Quote from: katrina1 on May 23, 2007, 01:04:05 AM
Hello, if the sites were actually shut down, then they must have been causing an issue with the server. Please understand, there are a lot of other people on a shared server and we have to protect all their sites as well as the server from crashing when one account causes issues.

I can certainly understand the slow connection issue and you do have a lot of files. It actually is a very large amount. I would not be able to help move them because of my remote connection but I do have a suggestion. On the old server, run a full backup under Backup in Cpanel. Set that backup to FTP the backup file to your new server to the root folder. Once you get the file over there, then you can extract files, move them to where they need to be, setup databases, etc or someone here in the forums can help. Just need to get the file over there first.


I would also go through them and look for any files you did not create or upload to be sure the old account was not exploited thus causing the issue.

Thank you, i should
Backup Destination: Remote ftp server ?

Remote Server (FTP/SCP only):
Remote User (FTP/SCP only):
Remote Password (FTP/SCP only):
Port (FTP/SCP only)
Remote Dir (FTP/SCP only):

Could you kindly help me out with this by fillin in, My remote directory that i am uploading files to how will the direction be line? var/ Huh?
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Lupine1647
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« Reply #6 on: May 26, 2007, 11:01:48 AM »
Hello,
It will be like filling in information for an FTP client when you are FTPing into the server. You can use / as the remote directory or any other folder that specific FTP user can see.

Let us know if you have any other questions.
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