howardhsu
Trekkie
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Posts: 18
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« Reply #15 on: May 26, 2008, 12:54:10 AM » |
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Uptime has been under 97% this month. That is terrible by any standards! Also, I just found out that Lunarpages has no SLA in place. There is no recourse for your clients!?!?!
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afalubi
Newbie
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Posts: 4
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« Reply #16 on: May 26, 2008, 09:08:34 PM » |
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VPS is still down! I opened ticket 812682 two and a half hours ago and haven't heard anything from anyone. Phone support is down because of the holiday. This is the second major outage in a week, and I am not happy. I don't even know if anybody is aware of the issue. Somebody please contact me!
Philip
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afalubi
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« Reply #18 on: May 27, 2008, 06:41:24 AM » |
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FYI, the instructions in the thread you reference above don't help. They indicate that a user can check status of the VPS server using their cpanel login and clicking on "Network Status". I tried this, and it reported that my server was "Ok" when it wasn't even responding to pings. |
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howardhsu
Trekkie
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Posts: 18
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« Reply #19 on: May 29, 2008, 01:08:09 PM » |
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IT'S DOWN AGAIN!!! but i'm no longer surprised...
HTTP Request 13:03:51 couldn't connect to host California US
Ping 13:03:51 ping packet loss: 100% California US
HTTP Request 13:01:52 couldn't connect to host California US
Ping 13:01:52 ping packet loss: 100% California US
HTTP Request 12:59:51 couldn't connect to host California US
Ping 12:59:51 ping packet loss: 100% California US
HTTP Request 12:57:51 connect() timed out! California US
Ping 12:57:51 ping packet loss: 100% California US
HTTP Request 12:55:51 connect() timed out! California US
Ping 12:55:51 ping packet loss: 100% California US
HTTP Request 12:53:52 couldn't connect to host California US
Ping 12:53:52 ping packet loss: 100% California US
HTTP Request 12:51:51 connect() timed out! California US
Ping 12:51:51 ping packet loss: 100% California US
HTTP Request 12:49:51 couldn't connect to host California US
Ping 12:49:51 ping packet loss: 100% California US
HTTP Request 12:47:51 couldn't connect to host California US
Ping 12:47:51 ping packet loss: 100% California US
HTTP Request 12:45:51 couldn't connect to host California US
Ping 12:45:51 ping packet loss: 100% California US
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Mitch
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« Reply #20 on: May 29, 2008, 01:28:37 PM » |
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Yes, admins are aware of the current issues with VPS9 and are looking to get it resolved as soon as possible.
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howardhsu
Trekkie
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Posts: 18
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« Reply #21 on: November 15, 2008, 01:41:24 PM » |
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2 hours 9 minutes 38 seconds of downtime on November 2, 2008
54 minutes 12 seconds [SO FAR] on November 15, 2008
UNACCEPTABLE!!!
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howardhsu
Trekkie
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Posts: 18
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« Reply #22 on: November 15, 2008, 01:46:29 PM » |
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of course by the time anyone responds here or to the ticket itself, everything is back up already.
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perestrelka
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« Reply #23 on: November 17, 2008, 12:08:59 AM » |
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of course by the time anyone responds here or to the ticket itself, everything is back up already.
Hi Howardhsu, These forums are not official support, so you can't expect an immediate reply on each post here. Please understand that posting here does not affect such situations much. Company servers are being monitored and, if there are problems with them, an immediate action is done that's why it usually happens that you get answered when everything is back up. |
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Kind Regards,
Vlad Artamonov
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kungfu
Newbie
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Posts: 1
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« Reply #24 on: January 17, 2009, 10:24:48 AM » |
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Hello,
I hope all works fine for you now. If somebody is still experiencing any issues, please drop me a PM with your ticket number.
 seems like back in line again, thanks, but is there any way where we can get prior information on server being restarted or server will be down for 30 to 40 minutes, if that is possible, i think that will be so nice, coz that will ease me alot of troubles, searching for support. |
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perestrelka
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« Reply #25 on: January 19, 2009, 01:12:03 AM » |
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Hello, If a server gets rebooted, or there are problems admins are aware of or working on, the info in CAP area gets updated. You should be able to access it via http://lplogin.com with username and password you specified signing up for the account. Please advise, if you have any further questions. |
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Kind Regards,
Vlad Artamonov
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