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Author Topic: EMERGENCY: They will suspend my account!  (Read 618 times)

Offline Our Mom Spot

  • Newbie
  • *
  • Posts: 5
EMERGENCY: They will suspend my account!
« on: September 04, 2009, 04:32:56 PM »
Please help me!

I don't know what to do.

I responded to the message so the Customer Service Team would know I am not ignoring the message.

Quote
During a recent security scan on your server, we found the following script on your account:

User: Redacted
System: Redacted

Viewscan found the following security issues:

Script: /home/ourmo0/public_html/community/Themes/default/Theme.new.template.php
Reason: r57 shell viewer
Script is disabled and renamed to Script: /home/ourmo0/public_html/community/Themes/default/Theme.new.template.php_contact.support

Script: /home/ourmo0/public_html/ThemeBackUp/Theme.new.template.php
Reason: r57 shell viewer
Script is disabled and renamed to Script: /home/ourmo0/public_html/ThemeBackUp/Theme.new.template.php_contact.support

Please update all scripts and plugins and remove the files which you haven't uploaded, within 24 hours. Please also update all your passwords.

Please don't ignore this mail else we have to suspend your account as per company policy.

We appreciate your attention to this important matter to ensure server
security and stability.

Please don't hesitate to get in touch should you require further
assistance. Thank you for using Lunarpages.

Offline wektech

  • Master Jedi
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  • Posts: 1037
    • Yuma Arizona Information
Re: EMERGENCY: They will suspend my account!
« Reply #1 on: September 04, 2009, 04:55:01 PM »
It looks like they are saying that your forum has been hacked with the r57 shell viewer. If I were you I would get a database backup of the forum, uninstall smf entirely, do a new clean install of SMF, and then import the database to restore the forum.

An alternative would be to download SMF to your local machine, extract the file names that LP found infected (or the entire default theme directory), and then upload them to your server. Do not forget to delete the renamed files.

I would have a good look around your site for other files that do not belong as well.


 

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