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Author Topic: cgi-sys/defaultwebpage.cgi after server move  (Read 446 times)

Offline AengusM

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cgi-sys/defaultwebpage.cgi after server move
« on: January 19, 2018, 09:21:54 PM »
I'm on a basic plan, have a static html site and 4 wordpress sites.

Wanted to move to https so was offered by LP to be moved to a newer server where I could take advantage of the certs...sure I said, lets go ... lol, 2 days later and I'm still down.

Here is the summary, hoping someone can give me some background/their experience ..

I have Tenant.com and domain1.com which is on the root and a basic html site, ie tenant.com and domain2.com resolve to the same site.
I then have domain2.com/domain3.com/domain4.com and dev.domain4.com, all wordpress sites.

Lunarpages are my registrar and my dns for all 5 domains/6 sites is set to ns1/2.lunarbreeze.com

After move if I go to domain2/3/4 they return as blank pages and path http://domain2.com/cgi-sys/defaultwebpage.cgi
(multiple browsers/multiple machines/ cookies etc cleared/htaccess checked)

If I do an nslookup against ns1.lunarbreeze.com for domain2/3/4 the ip address I have been told my server is, resolves, however  tenant.com/domain1.com do not resolve.

I then put in hosts entries for tenant/domain1.com and I get http://tenant.com/cgi-sys/defaultwebpage.cgi/http://domain1.com/cgi-sys/defaultwebpage.cgi

Ok, looks straight forward now, no dns zone for tenant.com /domain1.com and chances are (I assume) the other sites are down because tenant.com in particular needs to resolve (again, I assume, I don't know the backend).

I then note in the new cPanel that I can see the dns records (maybe I could in the old and didnt realise?)...I check out the records, they all look fine, A records in particular created.

So I'm still thinking it is dns since ns1/2.lunarbreeze.com do not resolve tenant.com/domain1.com, maybe the records exist somewhere but the zone isn't created, maybe restricted permissions on the domains zone?

Hope above makes sense.

I'm not getting much action from support other than to wait for dns replication ... anyone else experienced similar or have any comment?

Thanks,

Aengus
BTW Support Ticket 4421436

PS, I appreciate Basic Plan = Basic Support, fair enough, however if a job like a server move isn't completed correctly (and all indications are that is the case) then support should be on it until resolved, regardless of plan.
« Last Edit: January 19, 2018, 09:53:13 PM by AengusM »

Offline MrPhil

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Re: cgi-sys/defaultwebpage.cgi after server move
« Reply #1 on: January 20, 2018, 08:47:43 AM »
Did you do the domain registration to nameserver move yourself, or did Lunarpages (Tucows)? Have you looked on whois to check where your domain names are resolving to? Most importantly, have you allowed 72 hours for the DNS system around the world to update with the new information? It's not an instant change, and while the change is going on you can see errors in trying to resolve the domain.
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Offline AengusM

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Re: cgi-sys/defaultwebpage.cgi after server move
« Reply #2 on: January 20, 2018, 01:23:43 PM »
Thanks for the reply.
Name servers were updated via the LP interface and the update reflects in a WhoIs, ie correct name servers listed (3 days since initial changes/ 3 days down).
I'm doing an nslookup against ns1 and afterwards ns2.lunarbreeze.com (plus checking with some of the online tools) and 2 of the 5 domains are failing ... all indications are the issue is those 2 zones on the name servers.
No replies from LP support since it is the weekend but have since spoke to one of the VPS guys who agreed with me but couldn't do anything for me.

When I undertake a task in my job and I then stuff it up, I stay there until I fix it.
« Last Edit: January 20, 2018, 01:28:45 PM by AengusM »

Offline AengusM

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Re: cgi-sys/defaultwebpage.cgi after server move
« Reply #3 on: January 20, 2018, 01:27:02 PM »
Would you agree that the lack of record for the tenant domain would take the other domains off / cause the cgi-sys/defaultwebpage.cgi  page?

Offline MrPhil

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Re: cgi-sys/defaultwebpage.cgi after server move
« Reply #4 on: January 21, 2018, 08:31:43 AM »
No replies from LP support since it is the weekend

I'm a bit surprised, as tech support is supposed to be active 24-7, but something like this might be a bit more complicated than normal support stuff, and require longer to investigate (i.e., it's irrelevant that it's the weekend). Just a reminder to everyone that phone support is not the only way to get support (it's available only during normal business hours) -- you can always open and respond to a ticket via email or the help desk system. Some people think that all support is by phone, and complain when they can't open a ticket off-hours via the phone.

It sounds like enough time has passed for the entire DNS system to have been updated. Just as a sanity check, you've done a whois on each domain name to see what nameservers it's pointing to? I think they will all be the same. It's quite possible that something got screwed up internally within the LP nameserver system, or even there's something wrong with the server configuration (i.e., DNS is going to the right place, but the server isn't quite right). Did the server move involve an Apache and/or PHP upgrade? Did you debug your .htaccess and php.ini settings to see if something might no longer be correct there? For example, you had a handler or "type" command in .htaccess that now points to something unsupported? It's worth double-checking.
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Offline AengusM

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Re: cgi-sys/defaultwebpage.cgi after server move
« Reply #5 on: January 21, 2018, 02:49:51 PM »
I'm sorted!
One of the support guys went through everything thoroughly top to bottom starting with DNS and then in to htaccess and php.ini.
Thanks for your help!
Aengus

 

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