I am going to complain a bit but I feel that I should.
So first some background information... I have been with Lunarpages for around THIRTEEN years. Maybe more, maybe a bit less but I met my wife thirteen years ago and I remember switching to LP around that time. That's a lot of time, probably most members of LP haven't been working that long in the company.
I didn't have any problems at all for almost all those years and I had websites with 500-1000 visitors per day. Now I have five low volume websites with as little as 2-20 visitors per day. That's really symbolic, but in spite of that, my server account gets shut down from time to time because I consume too much resources. My websites run on Wordpress, and these are usually quite simple installations: the core files, a theme I like and literally a few (3-6) plugins. And, as mentioned, a few users per day. I am an amateur user as you can see.
What is going on? The support team keeps sending me some logs, some percentage information but the only thing I can do is update Wordpress, update the plugins only to find out that after two weeks or a month my account will go down again.
1. Can the support team shut down or rename only the offending files or at least only one domain instead of cutting off access to all my sites, my emails, my online files etc?
2. Wordpress is a popular program so maybe Lunarpages is not up to date with the current system requirement and resource usage? I simply can't imagine that all other hundreds of users at LP need to live in fear that their sites will go down.
3. I am being encouraged to change my hosting plan to another one and probably if I were an internet newbie I would, but I have been with this company for so many years and Lunarpages could withstand whatever I installed. Nowadays I am installing a standard, popular software and am being told: no, no, you should choose a more professional hosting plan... Hello!!! I am a guy with a few visitos per day. I am not opening a competition to Facebook or a worldwide celebrity porn website (which would be cool, BTW
4. Has Lunarpages decreased the usage limits maybe? What's the poing in telling customers about unlimited storage and unlimited transfer quotas when you can't have a website.
Ant ideas, suggestions? What can I do to run my wordpress installs and sleep well when my traffic increases to 20-100 or 200 users per day (it will be like that in a few week, I'm sure).
I am not trying to make bad publicity for Lunarpages but I feel that they have changed their attitude over the years and I don't like that. I would simply like things to be like before and not to be in a position like "fix it or we'll cut you off".