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Author Topic: Important - Give Us Your Secondary E-mail Address via the Customer Account Page!  (Read 27922 times)

Offline Mitch

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More details and news on this innovation will be in the next company newsletter, but in the mean time I just wanted to let you all know and encourage you to login to the Customer Account Page (CAP) and update your e-mail accounts you have in your account records with us.  All you have to do is:

Login here:  https://account.lunarpages.com

Go to Billing/Contact Information and then give us your "Alt. E-mail Address".  This way if we can't reach you via the first e-mail address, we have a backup e-mail address to get in touch with.  

Also, one more good tip to check for and change if necessary would be to make sure the e-mail addresses you give us ARE NOT associated with the web sites and domains you have with us.  For example, if your web site was down and we were trying to contact you about it, and your e-mail account on record was associated with that account, your e-mail is down too - so you will miss the message.

Hope you all enjoy this small, yet important, customer service relation update.  This is just one more example that shows your feedback, good, bad and neutral really does pay back, and we love delivering to you the features that you request and need.

 :D
« Last Edit: July 30, 2009, 05:09:09 AM by Mitch »
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Offline Mitch

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Newsletter article is up now - covering this in greater detail:

http://www.web-hosting-newsletter.com/2009/08/03/how-to-add-a-second-e-mail-to-your-hosting-account-records/

I know this is something MrPhil and a few others have asked for, so happy we could deliver.
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Offline MrPhil

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I know this is something MrPhil and a few others have asked for, so happy we could deliver.

Yea!
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-= From the ashes shall rise a sooty tern =-

Offline Mitch

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I know this is something MrPhil and a few others have asked for, so happy we could deliver.

Yea!

lol, happy to get the MrPhil seal of approval. ;)
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Offline MrPhil

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happy to get the MrPhil seal of approval.

Bark, bark! Clap, clap! (slaps flippers together). And now I will play "America the Beautiful" on the horn array.

   --- MrPhil, Great Seal of the State of New Yawk

hey... "MrPhil seal of approval"... now, how can I monetize that?????
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Offline Mitch

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lol, MrPhil - I'll work on that for you.

Since this is a pretty important new feature, going to go ahead and pin this discussion to the top of the forums.  Hope everybody has logged into the CAP:

https://account.lunarpages.com

and has checked to make sure their e-mail address on record is not associated with their hosting account, and also that they have listed two different e-mail addresses we can contact them at.

 :yep:
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