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Author Topic: Jetpack won't connect  (Read 737 times)

Offline Sire

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Jetpack won't connect
« on: September 20, 2017, 03:43:47 AM »
Hi guys, I have several Wordpress blogs running on different servers. They're all running the same theme. I have two on Lunarpages and for some reason it won't connect and give the following error message...

Error Details: The Jetpack server was unable to communicate with your site http://www.blogsire.com/myblog [HTTP 404]. Ask your web host if they allow connections from WordPress.com.

Has anyone come across this and if so how can I resolve the issue?

Peter

Offline MrPhil

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Re: Jetpack won't connect
« Reply #1 on: September 20, 2017, 06:49:02 AM »
What kind of "connection" is it looking to make? Did it work for a period, and then stop working? Can that be correlated with a server or PHP upgrade? You may need to open a support ticket with more specific information. A 404 code suggests that it's looking for the wrong address -- did you move anything around, or rename it, recently? Did you switch to https (SSL) and forget to update your link? If you use SSL, your .htaccess should be updated to automatically redirect http to https, although that might not affect whatever method Jetpack is trying to connect with.

And please remove non-LP-hosted sites from your signature, or we will need to take action to block your signature or even remove your posts. We do not permit non-LP-hosted sites to be promoted here in signatures, and only allow mention in posts where they provide a useful contribution to a discussion. Thank you.
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Offline Sire

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Re: Jetpack won't connect
« Reply #2 on: September 20, 2017, 10:01:52 PM »
I don't know the answer to that. I only installed the plugin on those sites and so it's never worked.

have not switched to SSL.

Like I said in my comment above the error message specifically asked, "Ask your web host if they allow connections from WordPress.com" which is why I posted it here.

Also, I noticed if I do anything in the wordpress dashboard the resource usage goes up. Is that normal?

Peter

ps fixed the signature. Didn't realise that was not allowed.

Offline MrPhil

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Re: Jetpack won't connect
« Reply #3 on: September 21, 2017, 07:29:12 AM »
I am not aware of Wordpress.com being specifically blocked, but then, it could depend on what kind of "connection" they're looking to make. That's why I suggested opening a support ticket with more specific information. This is not official Lunarpages support, only a community helping each other, so a support ticket may be needed to get specific and official answers.

As I said before, a "404" suggests that they can't even find what they're looking to connect to, much less being denied permission to "connect". So, your first task would be to check just what page or file they're looking to work with, and make sure it exists, is not being redirected away in .htaccess, and has normal permissions for web access. Note that it's possible that if a page or file actually exists, that control will jump directly to that page and its local .htaccess, bypassing the chain of .htaccesses that are supposed to be processed. That's how my LP server is configured, and this can cause very odd problems. It may mean that you have to add an .htaccess file to that directory and do some processing there.

Is it Wordpress.com (a blog hosting service) that's trying to connect, or Wordpress.org is trying connect to update your WP files or something? Are you going to the right domain for whatever you're trying to do?

Thank you for your cooperation in removing the non-LP-hosted sites from your signature.
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Offline Sire

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Re: Jetpack won't connect
« Reply #4 on: September 22, 2017, 07:55:01 PM »
Thanks for the reply. I didn't want to bother support just yet. I'm sure they have more important things to do. I know they've been great helping me in the past.

I posted it here in the hope that someone else had come across the problem that had found a solution.

I'll keep looking and update this post at a later date.

 

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