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Author Topic: scorpio.lunarpages is not working  (Read 210 times)

Offline Jackie Cronin

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scorpio.lunarpages is not working
« on: January 14, 2018, 05:04:07 AM »
Our email has been down since Friday, January 12.  Cannot contact lunarpages in any way.  Is all of the scorpio out?  We can see our admin. screen, but that's about it.  We really need this email.  Reaching a crisis stage.  I had to use a gmail to even register with this forum!

Offline MrPhil

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Re: scorpio.lunarpages is not working
« Reply #1 on: January 14, 2018, 08:01:25 AM »
Did you attempt to open a support ticket? If so, how? You can always open a ticket via email (support@lunarpages.com). If your email account is not registered to be associated with your account, you will likely be asked to confirm your identity (as the account owner), such as with the credit card number used to pay for the account. There is also a support portal with the LP HelpDesk system, where you can open tickets.

Once this problem is resolved remember to go on to your account and register a second non-Lunarpages email (your gmail email) as associated with your LP account, to streamline any further interactions and allow you to use either email to handle tickets.

For some reason, people think that they can only open support tickets by phone. Telephone service is only during normal business hours. Don't forget that Monday is a holiday (MLK Day) and there will likely be no phone support that day.
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