Web Hosting Forum | Lunarpages

Author Topic: Suspended Account FAQ  (Read 16748 times)

Offline Mitch

  • Berserker Poster
  • *****
  • Posts: 12641
    • MitchKeeler.com
Re: Suspended Account FAQ
« Reply #15 on: May 07, 2008, 04:33:45 AM »
rdsm, please make sure you are not posting multiple replies before support has a chance to get back to you because this may bump your ticket down in the order of those being answered.  Also if you could PM me the ticket number I could check to see if there is anything that can be done that hasn't been done thus far.  Thanks.
New to Web Site Hosting? Check Out the Lunarpages Blog Hosting Guide!


Follow us @lunarpages on Twitter!
Important Threads: Read This Before Posting! | Lunarforums Rules! | Mitch's Link of the Day!
Also, be sure to check out and subscribe to the Lunartics Blog and the Lunarpages Newsletter !

Need Web Hosting Help? Check out the Lunarpages Web Hosting Wiki. It has tons of tips, tutorials and resources!

Offline earwax

  • Newbie
  • *
  • Posts: 1
Re: Suspended Account FAQ
« Reply #16 on: June 03, 2008, 10:32:13 AM »
I'm suffering from a suspended email account. Website and ftp site seem fine. I'm told by Matthew on the phone that it is because my account is sending excessive spam. I know that we never knowingly send spam so that means that the server must be corrupt allowing some cyber-rascals to use my account to send spam. I have no idea what to do about this and can't get any support from Lunarpages because my email is suspended and they won't call me. Very frustrating, I must say.
earwaxproductions.com is the domain name. Help!

barney

Offline need urgent help

  • Newbie
  • *
  • Posts: 2
Re: Suspended Account FAQ
« Reply #17 on: June 26, 2008, 07:11:33 AM »
I am suffering from Account suspended :cry:
And all relative website suspended :cry:

God,what can I do?
Can anybody help?

Offline Mitch

  • Berserker Poster
  • *****
  • Posts: 12641
    • MitchKeeler.com
Re: Suspended Account FAQ
« Reply #18 on: June 26, 2008, 07:12:45 AM »
I am afraid this is a topic we may not be able to help you with here on the forums.  I would recommend contacting support@lunarpages.com to talk with the Lunarpages support team about this issue.  If you have any questions on how best to use these forums please see the green forum rules link in my signature.
New to Web Site Hosting? Check Out the Lunarpages Blog Hosting Guide!


Follow us @lunarpages on Twitter!
Important Threads: Read This Before Posting! | Lunarforums Rules! | Mitch's Link of the Day!
Also, be sure to check out and subscribe to the Lunartics Blog and the Lunarpages Newsletter !

Need Web Hosting Help? Check out the Lunarpages Web Hosting Wiki. It has tons of tips, tutorials and resources!

Offline need urgent help

  • Newbie
  • *
  • Posts: 2
Re: Suspended Account FAQ
« Reply #19 on: June 26, 2008, 07:25:48 AM »
Hi Mitch

Thanks for your reply.
The problem is when we write to support@lunarpages.com ,there is no reply,and we only get a ticket number,but we can't login to view the ticket(what's the username and password,cos our account was suspended,so can't use that one).. :cry:

what can I do now~? :cry:
please kindly give suggestion~~ :help:
Many many~thanks!!

Offline Mitch

  • Berserker Poster
  • *****
  • Posts: 12641
    • MitchKeeler.com
Re: Suspended Account FAQ
« Reply #20 on: June 26, 2008, 07:27:15 AM »
Well, once you have sent in your e-mail to support@lunarpages.com you need to wait for a reply from our support team.  Best thing to do right now would be to wait until support can review your situation and get back to you. 
New to Web Site Hosting? Check Out the Lunarpages Blog Hosting Guide!


Follow us @lunarpages on Twitter!
Important Threads: Read This Before Posting! | Lunarforums Rules! | Mitch's Link of the Day!
Also, be sure to check out and subscribe to the Lunartics Blog and the Lunarpages Newsletter !

Need Web Hosting Help? Check out the Lunarpages Web Hosting Wiki. It has tons of tips, tutorials and resources!

Offline philly_2

  • Newbie
  • *
  • Posts: 5
Re: Suspended Account FAQ
« Reply #21 on: August 18, 2008, 01:06:58 PM »
I would like to suggest that before lunar support is going to suspend an account to both email and call the account owner using the phone number on file. 
This way the account owner doesn't get caught off guard especially if they have a ton of visitors on the site during that particular time for an event. 
It will also give the account owner the opportunity to fix or kill the php process that's causing high CPU load unless the server is completely unreachable due to the runaway process.   


 

Share |