When you say your e-mail isn't working, are you having difficulties sending mail, or recieving mail?

Do you get an error message? If so, what does it say?

Have you ticked "My server requires authentication" in the account settings of Outlook Express?

I take it you are using Outlook Express yeah?

Have you/she tried logging in as

username+domain.com ?

Might be it.

Otherwise, it could be the ISP.

feck off bish ho, Amy

I've tried that

I've tried every imaginable combination of pop and smtp server thingies imaginable.  It hates me.  

I tell you this thing is evil.  It's because I'm involved in an alternative lifeltsyle since my work email, structred exactly the same, works fine.  I'm a sinner and my penance is doomed email.  

and Amy, I'll get you at MC for that comment

Moderator here... Kat, you called her bish ho.
How could you?  I'm surprised.

You could have done much better than that!    

OK, I put something in another topic with similar problems (I think...didn't I)?

You are using Outlook.  Ok...

Let's separate these, and start with the houston.rr.com

I just pinged mail.houston.rr.com and it returned an IP (so it exists) but the ping timed out.  Maybe they're having problems?

I pinged mail.mskat.com and got an IP and immediate replies due to Lunar's top-notch server software/hardware/configuration and downright OFFENSIVE bandwidth    

So, let's start with the one that pinged ok.

In Outlook, under Tools...Email Accounts after you select the properties for the account (mskat@mskat.com)

Under Logon Information:
User Name:  mskat@mskat.com
Password:  whatever the password is.

Under Server Information:
Incoming (POP3) and Outgoing (SMTP) should both be: mail.mskat.com

Click on "More Settings"....

Under "Outgoing Server"
Click the checkbox for "My outgoing server (SMTP) requires authentication"
Select "Use same settings as my incoming mail server"

Under "Connections"
Make sure the connection it uses is the same one that you normally use.  This can be a problem.  You can set a different "connection" for each account, and usually it will put in your 'default' connection.  But sometimes that's not the one you want to use.  Just make sure the connection you use in there is the same one you use to connect to the 'net.

Under "Advanced"
POP3 is always port 110
SMTP is always port 25
No SSL on either.

Where it says server timeouts, leave it alone at first.  But if you still can't connect, make that longer.  Move the slider over to 2 or 3 minutes, then try like 6 minutes, for troubleshooting only.

If you have it all like this, it HAS to work     or so they say heheh.

For the houston.rr.com acct, as I said it didn't ping from here.  To check that, just click:
Start...Run
In the box type command
Click OK
In the dos window that comes up, type
ping hostname

Where "hostname" is either the name or IP of a remote host (such as mail.mskat.com or www.lunarpages.com or ANY computer that's connected to the 'net).

If you're having probs, try pinging the server.  Hope this helps!
 
 [ March 30, 2003, 08:23 PM: Message edited by: TWebMan ]

Task 'Mistress Kat - Sending and Receiving' reported error (0x800CCC18) : 'Your e-mail server rejected your login with Secure Password Authentication. Verify your account properties. Under Tools, click E-mail accounts.'

This is what I'm getting now.

Yes, I'm sure the password is correct.  I can get my email using mail2web with the logon/pass

Just a thought.. though it could be waay off!

Is mskat your username? If so, try checking the mail through

username :mskat (no @domain.com)
password:.. your password

also, try checking it through

yoursever@lunarpages.com (eg galaxy.lunarpages.com)

Might work.. but if its still not working.. its worth a try ;-)

- Ed