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February 09, 2012, 08:15:44 PM

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Author Topic: admin,can't open my site for one week,can you help me?  (Read 767 times)
hyiping.net
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« on: March 03, 2010, 08:42:49 AM »
admin,
i am the admin of "www.hyiping.com"(other domain is "hyiping.net")
i can't open my site for one week!!
can you check it and help me?? Help Help Help Help Help Help
thanks!!!!!!
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hyiping.net
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« Reply #1 on: March 03, 2010, 08:44:30 AM »
it shows this,

Quote
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@hyipingnet.hyiping.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/1.3.41 Server at hyiping.net Port 80
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Mitch
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« Reply #2 on: March 03, 2010, 08:49:26 AM »
Check your .htaccess file inside of your public_html folder to see if there is anything in there that would cause problems.  I see your .com address goes to your .net address, and is set to look at index.php specifically.  Might also check the permissions your index.php file is set to, make sure it is 644.
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hyiping.net
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« Reply #3 on: March 03, 2010, 04:17:35 PM »
you know that when your site limit my home page site,
 and i can't open it.
I am under the company's technical staff request to change the program,
they said within 24 hours of check processing, in the March 1.
But you know, now is March 4.
i am worried.
I was almost about to give up your company's host.
please check this ticket,thanks!!!!!
noreply for 3 days!
I am very confused.
thanks!


Quote
Dear Hyiping Nets,

A technician responded to your ticket with:

    Hello
    Thanks for your cooperation and taking the necessary steps to resolve the issue. We will not know immediately whether this has dropped your usage levels to acceptable ranges because resource usage statistics are cumulative over a 24 hour period. We will check again in 24 hours and update you on your resource usage.

    Thank you

    -------------------------------------------------------------------------------
    If you have any further questions, please feel free to contact us.

    Best Regards,
    Vladimir Glushich

    support@lunarpages.com
    Phone: 1-714-521-8150 (U.S. & International)


- Hide quoted text -

Additionally, you may also view the entire ticket by visiting: http://support.lunarpages.com/tickets/view/1774453

Your ticket ID is 1774453.

Lunarpages Web Hosting Helpdesk
https://support.lunarpages.com
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Mitch
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« Reply #4 on: March 04, 2010, 05:45:44 AM »
Ah OK, I see the script you had running on your account was disabled because it was using too many of the server's resources. 

On the ticket itself, please make sure that you do not reply to yourself over and over again looking for an update.  Only reply to a ticket once a support team member or server admin has replied back to you first.  By replying to yourself, you are bumping down your ticket in the order of those being answered.

This thread via the wiki has more information that should help you out:

http://wiki.lunarpages.com/Resource_Usage_Suspension

I'll also ask the server admin monitoring your situation to take another look, to see if any of the changes you have made have caused the resource usage to go down. 

ALSO, please be aware these forums are not for official server side issue support.  These types of problems have to be taken care of via the help desk or over the phone.  Thanks for your time, and hope this helps!
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hyiping.net
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« Reply #5 on: March 04, 2010, 06:58:48 AM »
ok,
i see that.
but you know It lasted too long，one week.
i wish that you can solve the problem as soon as possible.
thanks.
I am anxiously waiting for.
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hyiping.net
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« Reply #6 on: March 04, 2010, 07:35:23 AM »
And i don't change my files for a long time.
It has been normal .
It is only recently not normal.
I do not know why. Confused Help
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hyiping.net
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« Reply #7 on: March 04, 2010, 04:13:53 PM »
So long, so disappointed,
Every morning, when I open the computer, still can not open the site, I was so disappointed.
I have lost confidence to continue to use your company's hosting service.
i am sorry that. Sad
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hyiping.net
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« Reply #8 on: March 07, 2010, 07:06:45 AM »
it is normal now,
thanks! Thumbs Up
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