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scanman20
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« on: July 15, 2010, 02:08:34 PM » |
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OK this one's weird. Suddenly today I can't get to any of my sites using the standard port 80. I can get in via FTP, I can get to cPanel and Webmail, but nada on port 80. I used a few free websites that ping your site to see if it was just me and it's not -- they all were unable to access my sites. I already entered a support ticket several hours ago but have yet to hear anything. I'm on the Aries server if that makes a difference.
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Even a broken clock is right twice a day. NotOneBit.comMCSE - MCSA - MCP |
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BMBGuy
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« Reply #1 on: July 15, 2010, 02:32:16 PM » |
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Ditto here. On Aries also. I also submitted a ticket to LP support.
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« Last Edit: July 15, 2010, 02:34:22 PM by BMBGuy »
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scanman20
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« Reply #2 on: July 15, 2010, 02:36:54 PM » |
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Aaah thanks BMBGuy! I had a feeling it wasn't just me. I finally got a reply from support and it looks like they didn't even try to check into a problem, asking me for a traceroute, my ISP, etc. It's not like they even tried to use an external ping service or a free proxy to check it, let alone look into the server. Hopefully someone more competent than the person that replied to my ticket will look into this.
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Even a broken clock is right twice a day. NotOneBit.comMCSE - MCSA - MCP |
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BMBGuy
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« Reply #3 on: July 15, 2010, 02:41:52 PM » |
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I saw the same thing you did -- everything worked except the web pages. Tracert looked good, FTP worked fine, CPanel said everything was peachy. Some service likely crashed and nobody noticed.
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scanman20
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« Reply #4 on: July 15, 2010, 03:16:36 PM » |
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Tick tock...still nothing. Do I get a free month for this? Obviously this is LP's problem.
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Even a broken clock is right twice a day. NotOneBit.comMCSE - MCSA - MCP |
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lisam9
Trekkie
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Posts: 15
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« Reply #5 on: July 15, 2010, 03:18:27 PM » |
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I'm on the Pegasus server, and I can't even get to my cPanel.
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scanman20
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« Reply #6 on: July 15, 2010, 03:31:06 PM » |
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The network status button in your customer account center is good for a laugh:
"Network Status
Status: Network is great
Server Status
Server: ARIES
Status: HTTP is better now, although we expect there might still be intermittent issues with establishing connections
Time Added: 2010-07-15 15:01:47"
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Even a broken clock is right twice a day. NotOneBit.comMCSE - MCSA - MCP |
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BMBGuy
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« Reply #7 on: July 15, 2010, 03:46:49 PM » |
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Better than what? It ain't better than nothin', cuz what I get is nothin'.
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scanman20
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« Reply #8 on: July 15, 2010, 03:51:25 PM » |
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Exactly. Just got this from support:
"Thank you for contacting Lunarpages helpdesk.
It appears that there was an issue with ARIES server where your account is located.
Our admins are aware and investigating on the issue for you now.
You should be able to access your account again without issue as soon as possible.
We apologize for this inconvenience.
If you have any further questions, please feel free to contact us back again."
So exactly what does "as soon as possible" mean to LP? To me it means now and as of now ARIES ain't workin'.
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Even a broken clock is right twice a day. NotOneBit.comMCSE - MCSA - MCP |
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BMBGuy
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« Reply #9 on: July 15, 2010, 04:04:35 PM » |
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I think we'd already figured out there was an 'issue'. I thought they'd probably just reboot the server and it would be off and running. Apparently, it wasn't that simple.
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BMBGuy
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« Reply #10 on: July 15, 2010, 04:10:12 PM » |
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Looks like we're back up and running again. For now, at least.
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refinedwebdesign
Newbie
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Posts: 3
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« Reply #11 on: July 26, 2010, 04:22:23 PM » |
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Weird, but as of today I can't access my sites via FTP (port 21) or control panel (port 2083) on the server "dia". They're resolving properly on port 80, though. I also can't get to the CPanel using the server address at http://dia.lunarservers.com:2083I've had an account here for a few years for my client's websites, and the last time I was able to connect via FTP was a couple days ago. Submitting a ticket now... Did your issues get completely resolved? EDIT: Resolved... just started working again. |
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« Last Edit: July 26, 2010, 04:54:52 PM by refinedwebdesign »
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MrPhil
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« Reply #12 on: July 30, 2010, 08:14:13 AM » |
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2083 is supposed to be used with SSL, so it should be http s://dia.lunarservers.com:2083. Does that work consistently? Dunno about port 21 -- does that require ftp:// ? |
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toprngr
Newbie
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Posts: 5
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« Reply #13 on: August 04, 2010, 11:19:42 AM » |
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Most of us from the server are facing this problem and I guess we all need it to be solved urgently as our files depend on the server. In fact, it is already identity as an issue, I guess there is nothing more to be done other than trying to reset the server and we will see how it goes. But in fact, this should not be happening, and I understand that there would be times things do happen, but I hope that it will never happen again.
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katrina1
Guest
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« Reply #14 on: August 05, 2010, 03:09:41 AM » |
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toprngr that issue was several days ago. Are you still having an issue on that server? What is your primary domain? Did you open a ticket?
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