Nelson,
Every email that goes in gets read, if you dont get an immediate response, try to be patient, you will get a response in your email ASAP. The online ticket viewing system is a secondary system for those who are interested in finding out info about their support tickets that they have lost the responses for etc.
The longer response times are because they get sent to a group of experts who dont work in support full time.. . the guys that actually sit watching the servers,and who spend their time making sure everything is in perfect working order. Most webhosting companies have a support team that just tell you too look in the FAQ if they dont know the answer.
Lunarpages is great because they will go far out of their way to get an answer! (They once even got me a some info out of hte source manual for the apache server they run.. to answer my question).
To tell you the truth though.. Amy (the one in this forum) has been the one that brought me and my site up to speed in short order! Ask her.. I have quite a few support tickets she helped me through as well!
In response to the smtp problem you've been having (in the other forum), if those suggestions don't clear things up for you, try setting up a test mailbox, and private message me the username and password.. I would be willing ot see if I could get it working (using a slightly different setup on my machine). Just dont post the username/password in here!
Hopefully we'll figure your problem out soon!
- Ed
