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June 18, 2013, 03:17:39 PM

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Author Topic: My websites on Server titus have been down all day  (Read 1324 times)
rocket136
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« on: March 13, 2013, 12:16:57 PM »
Never experienced anything like this at LP can't ftp or even log into control panel. support ticket started hours ago
Ugh!
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michael.w
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« Reply #1 on: March 13, 2013, 04:18:25 PM »
Yep, very frustrating.  I'm in the same position except for me it is leda.  I have accounts on multiple Lunarpages hosts and leda is the only one I cannot access.  I have run trace routes from remote locations and they fail trying to access leda.  Sigh...
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rocket136
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« Reply #2 on: March 14, 2013, 12:26:40 PM »
Update:
My isp is att and apparently are having "routing issues" with certain servers at LP . they are working on it but it is going into the second day... I have updates to do and clients to take care of.
double sigh
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MrPhil
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« Reply #3 on: March 15, 2013, 02:43:15 PM »
In case you haven't seen this: http://www.lunarforums.com/hosting_network_notices/att_routing_issue-t62056.0.html
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rocket136
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« Reply #4 on: March 15, 2013, 03:10:25 PM »
All well and good that they are working on it, the problem is technical and they are looking for a technical solution. The solution to implement is to migrate customers away from the affected servers. not an easy task but they would have an ETA, That is the customer-centric solution
Otherwise we wait -- just not acceptable
As well I noticed that comments on that posted notice were disabled
Ugh
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MrPhil
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« Reply #5 on: March 15, 2013, 05:54:44 PM »
Quote from: rocket136 on March 15, 2013, 03:10:25 PM
The solution to implement is to migrate customers away from the affected servers.
If they had known it would take ATT this long, they might well have done that. My guess is that they thought it would be a lot quicker to fix.

Quote
As well I noticed that comments on that posted notice were disabled
I don't think the general public is allowed to post in the "Web Hosting News and Information at Lunarpages" category. It's an "outgoing" area only. If you have some comments, the Feedback board is open to you.
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rocket136
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« Reply #6 on: March 16, 2013, 11:28:36 AM »
Day 4 ... just sayin'
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rocket136
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« Reply #7 on: March 19, 2013, 04:05:22 PM »
Back up after 6 days, had to open a support ticket with att and send that ticket number to LP after about 8 hours Back up.
att took me down the path it took a number of calls to get to level 2 support and a support ticket started.  I'm still unsure why it took this long
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michael.w
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« Reply #8 on: March 20, 2013, 02:02:39 PM »
Looks like more AT&T issues.  Leda had AT&T routing issues for me last week.  Mantus has routing issues with AT&T today.  What's up with AT&T and Lunarpages?
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bespo3
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« Reply #9 on: March 21, 2013, 06:27:49 PM »
I have been down all day on Asteroid server... Sent a support message at 4:43pm cst with the tracert info etc , and it is now 8:25PM CST, and they have not even given me the courtesy of telling me they got this message and they are working on it....
Been with Lunar Pages for over 10 years... never have had lack of feedback support like this...
My customers are not hitting our site, and I am not getting any email's in for our business!!!
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bespo3
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« Reply #10 on: March 21, 2013, 06:36:04 PM »
Just called them, and the tech got me back on line... he said I was blocked due to too many login attempts, which I do not have any clue of what this was about!!
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MrPhil
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« Reply #11 on: March 22, 2013, 05:56:27 AM »
Quote from: bespo3 on March 21, 2013, 06:36:04 PM
Jhe said I was blocked due to too many login attempts, which I do not have any clue of what this was about!!
If you try to log in or otherwise connect to your site too many times in a short period, the system thinks it is under a "Denial of Service" attack and will block your IP address. When that happens, you have to open a support ticket to have them unblock the IP address (you need to know your IP address you're trying to connect from). Then you need to figure out what you were doing that would have tripped the breaker there.
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