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February 09, 2012, 08:18:35 PM

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Author Topic: Problem with Baha.Lunarbreeze & Customer Support Issue.  (Read 322 times)
Mani1978
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« on: August 03, 2010, 11:23:43 AM »


I have been with LP for more than 5 Years and I have recommended LP for more than 20 customers, though i am not an affiliate to LP.
But, today Me & my team members had a tough time in restoring the service of my website. We have struggled for more than 5 hours, to restore the service.

Problem:
Suddenly my website stopped working and I was in big trouble. After many hours of debugging we found that, our PHP version was lowered to 4.4.9. Actually It was 5.2.x for few months(or previously)
I AM NOT SURE, HOW CAN IT HAPPEN ?
And then i called customer care first time, they told me something is wrong in the index.php and then i debugged it. I found no issues, Bcoz it was working for few months.
Then we have found out that, the PHP version is NOT 5.2.x ; Before it was 5.2.x
Then i called the customer care and then when I was in the call the PHP version upgraded to 5.2.x
But customer care person told, He has not upgraded it  or he has not changed any settings or any configuration.
I am not sure, How It can happen ?

Anyhow, Finally the problem was solved.
But the question remains unsolved, How the working PHP version was changed to  4.4.9

Note: thanks to customer care who had tough time understanding my Indian Accent, But they helped me. Smile
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lexhair
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« Reply #1 on: August 03, 2010, 06:17:06 PM »

Your server was upgraded last month. Go into your cPanel PHP Configuration. There will be a pull down at the top left. Pull it down to PHP5 and save your settings. That should do the trick unless you've got an .htaccess modification somewhere that might change you back.
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