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February 07, 2012, 09:09:22 PM

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Author Topic: Problem with purchase  (Read 529 times)
geryva
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« on: November 09, 2009, 05:12:35 AM »
Yesterday i did the purchase of a hosting STARTEN PLAN and I do not have response. The amount already was discounted of my card.

* edited out because it contained credit card info
« Last Edit: November 09, 2009, 05:47:03 AM by Mitch » Logged
geryva
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« Reply #1 on: November 09, 2009, 05:14:08 AM »
Yesterday i did the purchase of a hosting STARTEN PLAN and I do not have response. The amount already was discounted of my card.

* edited out because it contained credit card info
« Last Edit: November 09, 2009, 05:47:12 AM by Mitch » Logged
geryva
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« Reply #2 on: November 09, 2009, 05:15:33 AM »
Ayer hice la compra de un Plan de starten Hosting y no tengo ninguna respuesta. El monto ya fue descontado de mi tarjeta.

* edited out because it contained credit card info
« Last Edit: November 09, 2009, 05:47:25 AM by Mitch » Logged
MichaelT
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« Reply #3 on: November 09, 2009, 05:22:06 AM »
Quote from: geryva on November 09, 2009, 05:12:35 AM
Yesterday i did the purchase of a hosting STARTEN PLAN for my domain SYS-KEYLOG.COM and I do not have response. The amount already was discounted of my card.
* edited out because it contained credit card info

Hi geryva,

This is not something that anyone on the forums can really assist you with. You need to send and email to support@lunarpages.com so we can have someone check into it for you.
« Last Edit: November 09, 2009, 05:47:37 AM by Mitch » Logged
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geryva
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« Reply #4 on: November 09, 2009, 05:22:55 AM »
They do not answer me
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Mitch
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« Reply #5 on: November 09, 2009, 05:33:28 AM »
Do you have a ticket number we could check?  If so, let us know.  If needed, you can also submit a help desk ticket manually via the help desk system here.  Most new accounts are verified and setup within 24 hours or so - so if you are only waiting for that, hang tight - should be activated later today.   Thumbs Up
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« Reply #6 on: November 09, 2009, 05:42:41 AM »
I also merged your topics together here.  Please do not start multiple threads about the same topic, as it makes it much more difficult for us to track your situation's progress.  Thanks!
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geryva
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« Reply #7 on: November 09, 2009, 05:43:03 AM »
OK

Then I am going to wait for little mas, the rare thing is that it has not come no number of purchase to my mail.

My Hosting expires today and I need the account urgently.

* edited out due to privacy concerns.  You need to contact support here - http://support.lunarpages.com to get this issue taken care of.  We can not assist you with this via the forums.  Also, please be careful not to post personal or private information via the forums here. - Mitch
« Last Edit: November 09, 2009, 05:48:59 AM by Mitch » Logged
MichaelT
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« Reply #8 on: November 10, 2009, 12:15:32 AM »
Quote from: geryva on November 09, 2009, 05:43:03 AM
OK

Then I am going to wait for little mas, the rare thing is that it has not come no number of purchase to my mail.

Hi geryva,

I traced your email address to your new account here and it has been activated and the critical account email has been sent. It appears that you have logged in and changed some information associated with the account so I would take it from those changes that you have received the information and now have access to the account. If not please send an email to support@lunarpages.com and we can continue assisting your with this through the Helpdesk.
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