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February 09, 2012, 09:18:15 PM

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Author Topic: The browser has stopped trying to retrieve the requested item. The site is redir  (Read 742 times)
lat17s
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« on: September 02, 2009, 11:09:21 AM »
I've made multiple installations of WordPress on my account, but have always had to install it into a sub-domain. I keep trying to install into a folder off the root directory, and the Fantastico installation seems to be successful until I try to access the admin panel or the site address. On the admin panel, my username and pw are simply not accepted; and when I try to access the url  (like www.mysite.com/testblog/) I get the following message...

Quote
The browser has stopped trying to retrieve the requested item. The site is redirecting the request in a way that will never complete.

I've spoken with Customer Support, and they can't find any redirect on my account that would cause this.

I've done this over 5 times, and the result is always the same. I can only access the installation if it was installed into a sub-domain.

I'd appreciate any help anyone can provide on this.
Thanks
Rick
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Mitch
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« Reply #1 on: September 02, 2009, 12:20:33 PM »
Sounds like you have an endless redirect or loop in there. Could you give us the actual link here?
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lat17s
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« Reply #2 on: September 02, 2009, 01:21:22 PM »
http://www.latitude17south.com/testblog/
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Matthew Alan
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« Reply #3 on: September 02, 2009, 01:35:20 PM »
Can you post the .htaccess of public_html and testblog? Remember to remove any personal information(such as usernames, passwords, etc.).
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lat17s
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« Reply #4 on: September 02, 2009, 01:57:23 PM »
The following is from the htaccess file in the public_html directory...



AddHandler application/x-httpd-php5 .php5 .php4 .php .php3 .php2 .phtml
AddType application/x-httpd-php5 .php5 .php4 .php .php3 .php2 .phtml


suPHP_ConfigPath /home/username/public_html/


RewriteEngine On
RewriteCond %{HTTP_HOST} ^latitude17south.com
RewriteRule (.*) http://www.latitude17south.com/$1 [R=301,L]

redirect 301 /services.html http://www.latitude17south.com/web-site-services.html

redirect 301 /seo_services/search-engine-optimization.html http://www.latitude17south.com/search-engine-optimization.html
« Last Edit: September 03, 2009, 03:54:21 AM by Mitch » Logged
MrPhil
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« Reply #5 on: September 02, 2009, 02:05:01 PM »
If it's any clue, here is what FF3.5 reports:
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The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

    *   This problem can sometimes be caused by disabling or refusing to accept
          cookies.

Doesn't WP put some stuff in your .htaccess file for various purposes? This is just an ordinary subdirectory under your root directory? WP might be hitting the root .htaccess file instead of putting changes in testblog/.htaccess, or there could be redirects at both the root and subdirectory levels -- check carefully.

....OK, you just posted the root .htaccess....
I'm a bit suspect of using "redirect 301" rather than RewriteCond and RewriteRule lines, especially when subdomains are involved. Were these redirects added through cPanel or direct editing of .htaccess. Do you have testblog/.htaccess (possibly created by WP)? Any .htaccess files in the subdomain roots?
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lat17s
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« Reply #6 on: September 02, 2009, 04:15:35 PM »
The .htaccess file in the testblog subdirectory is completely blank.

I've read that there is an SEO advantage to putting a blog into a folder rather than a sub-domain (there is some debate about this, but I wanted to see if I could do it). So even though I've installed WP into sub-domains several times successfully, I've never been able to successfully install into a folder.

The redirect301 rules in my root htaccess file were created by a direct edit of the htaccess. They do show on the list of redirects within cPanel. Note too that these redirect301 rules were just added yesterday, but I've had this identical problem with every WP install through Fantastico over the past few months...it won't work if I install to a folder within public_html, but it will work if I install to a sub-domain. I think that rules out the 301redirect rules as the problem(but If you can show me the preferred way to write these I'll happily make the change).
« Last Edit: September 02, 2009, 09:22:18 PM by lat17s » Logged
MrPhil
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« Reply #7 on: September 02, 2009, 07:28:12 PM »
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...to putting a blog into a folder rather than a subdirectory

Eh? What's the difference? "Folder" is Microsoft-speak for "[sub]directory". A subdomain is something else. Please explain.
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lat17s
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« Reply #8 on: September 02, 2009, 09:21:14 PM »
I meant sub-domain
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Mitch
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« Reply #9 on: September 03, 2009, 04:09:28 AM »
It does look like you are missing the WordPress .htaccess code in your /testblog/ folder where your WordPress install is.  Here is what you should do.

Login to cPanel, then go to the File Manager.  Go into:

/public_html/  >  /testblog/

Then, edit the empty .htaccess file in there.  You want to put back the WordPress .htaccess code:

Code:
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

Save your changes, and then your site should be working again.  Hope that helps!
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lat17s
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« Reply #10 on: September 03, 2009, 04:41:27 AM »
That worked!
Thank you!

Now why is it that this code is never added to my .htaccess file upon installation to a folder? I also checked the .htaccess files in the sub-domain installations, and they appear to have nothing in them as well. (cPanel doesn't even give me an 'edit' option for these, but file size is 0).

I appreciate everyone's help on this. Yep
« Last Edit: September 03, 2009, 10:03:23 AM by lat17s » Logged
Mitch
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« Reply #11 on: September 03, 2009, 05:08:50 AM »
That is very weird, that code should be inserted into the .htaccess file upon the installation of WordPress.  If you can re-create the issue and show that when you are installed WordPress from Fantastico, that it is skipping this step, write up a ticket in the help desk or contact support@lunarpages.com and they can check it out even further, might be a bug on the server side.
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« Reply #12 on: February 09, 2010, 07:22:53 PM »
Thanks for the info. Solved my problem as well.
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