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October 24, 2014, 03:24:51 AM

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Author Topic: URGENT!! 4+days waiting already. Please unsuspend my account  (Read 1457 times)
ryonn
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« on: February 03, 2013, 07:50:01 AM »

Hi Lunarpages,

The reason I post this thread is because the ticketing system is either not working or no one seems to respond to it.
Calling the tech support has been done, but my request is still not done.

My website has been down for 5days already due to being injected by malicious codes.

In the first 6hours after I got the email from Lunarpages notifying that my account is suspended, I have done cleaning and deleting, and recleaning and redeleting and rechecking again and stuff. Thats 4-5days ago.

I have posted the ticket about this matter 4days ago, but no response up until now.
I have called your tech support or admin 2 days ago, and they said that they would audit my sites at that time for a few hours. It has been 40+ hours now.
My original ticket is now not available although its displayed in my ticket list:
http://support.lunarpages.com/tickets/view/2783643
Ticket by the ID or key 2783643 does not exist  

So I have made another ticket requesting the same thing: Please review/audit my account and unsuspend it.
http://support.lunarpages.com/tickets/view/2786615

You can view my site/account in that ticket URL

I have been waiting for 4days and there is still no response from you.
My sites have not been back online.
My visitors are disappointed.
SEO breaks down.
4days of waiting.. and still counting.

it is surprising for a hosting company as great as Lunarpages to solve this simple matter over 4days
How long is your audit gonna take? When will my sites be back online?? When????


« Last Edit: February 03, 2013, 08:06:26 AM by ryonn » Logged
ryonn
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« Reply #1 on: February 06, 2013, 04:34:16 AM »

Dear Lunarpages,

Now it has reached 1 week since my account is suspended.
An admin replied once, but then after I replied I have to wait for days again.

I even got a warning account now that if I dont get my account unsuspended in 53more days, my account will be deleted.

The thing is I have made an international call everyday to your office asking about this, contacting your sales reps everyday about this, and now also posting this in Lunarforum.

Suddenly my ticket cannot be accessed anymore so I have to make other tickets:
http://support.lunarpages.com/tickets/view/2788122
http://support.lunarpages.com/tickets/view/2786615
http://support.lunarpages.com/tickets/view/2772165

When will Lunarpages admin review my account?
When will my account be unsuspended??
How can I contact your admins?
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MichaelT
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« Reply #2 on: February 07, 2013, 11:38:55 PM »

Hi Ron,

I see that several of those tickets appear to have been closed on your end and in checking your account further it appears that this issue has already been resolved. If you are still encountering any issues please re-open those ticket and respond with any added details so we can continue to follow up for you.
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ryonn
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« Reply #3 on: February 08, 2013, 01:02:14 AM »

hi MichaelIT,

Yes this issue has been solved by Vasilica, one of your admins
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