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May 25, 2012, 01:06:17 PM

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Author Topic: You're Upgrading & I Can't Login or Submit a Trouble Ticket  (Read 410 times)
Debbie
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« on: August 04, 2011, 12:19:32 PM »
I am stuck in a password check PHP page when I try to login to my lunarpages account. Is this due to your reported upgrading on your support site?

Debbie
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"Sooner or later, you are going to learn, just as I did, that there is  a difference between KNOWING the path and WALKING the path."  ~Morpheus, from The Matrix~
Debbie
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« Reply #1 on: August 04, 2011, 12:20:55 PM »
Never mind! Just saw what happened on Facebook!  I will check Facebook before I post here in the future!   Happy Happy Joy Joy
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"Sooner or later, you are going to learn, just as I did, that there is  a difference between KNOWING the path and WALKING the path."  ~Morpheus, from The Matrix~
paulcu2
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« Reply #2 on: August 04, 2011, 12:28:08 PM »
Thanks for the tip! I didn't know about the FP page, and there doesn't seem to be any other way to get info out of LP at the moment (phone lines occupied, site status and this forum aren't being updated).

Paul
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dawn94
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« Reply #3 on: August 04, 2011, 12:32:40 PM »
Thanks for the tip too! I didn't know that was where they were going to put updates... guess it kind of makes sense. I've "liked" it now though, so I'll know what's going on in the future! My emails are all out (sites are up though) and couldn't find out why, so thanks for following up your question Debbie!
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KrisA
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« Reply #4 on: August 04, 2011, 02:07:02 PM »
Our San Diego datacenter experienced a power issues that knocked out our servers. As a result, all Lunarpages services served from San Diego were offline. All power to the San Diego data center has been restored. Servers are being rebooted back on individually.

We truly apologize for the outage and are working to restore all services as quickly as possible.

And yep, Twitter and Facebook are useful as the power issues affected the forums as well so we updated the information there first.
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Kris Asvapatipatt
Customer Service Supervisor
Lunarpages Internet Solutions

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