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February 09, 2012, 09:36:25 AM

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Author Topic: Very Bad Support  (Read 1374 times)
Mohsen6558
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« on: February 24, 2010, 12:05:59 AM »
  Dear Sir,

I registered the Domain Irshop.biz and paid 83 USD on 2010.02.21.

Your respectful company has requested my personal ID, so I sent to you on 2010.02.22.

Please let me know when you open my accounts. Because making account is blocked on my domain.

I am waiting for your quick response.


Sincerely,
,
Ahmad Aurang
« Last Edit: February 25, 2010, 12:06:01 AM by Mohsen6558 » Logged
katrina1
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« Reply #1 on: February 24, 2010, 12:52:17 AM »
This is not the sort of thing that can be discussed in a public forum and these forums are not for official support. They are for users to help other users with scripting, web design, etc. Please open a ticket by emailing sales@lunarpages.com
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Mohsen6558
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« Reply #2 on: February 24, 2010, 12:57:01 AM »
I Know.
I sent Many Email but no answer
I tell to phone number but no answer to
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katrina1
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« Reply #3 on: February 24, 2010, 01:48:13 AM »
If we received the email, you should have gotten an auto-reply that we received it with the ticket number included. Do you have a 7 digit ticket number?
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Mohsen6558
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« Reply #4 on: February 24, 2010, 02:06:22 AM »
after 3 days answer now Grr..!!
Thanks
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MrPhil
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« Reply #5 on: February 24, 2010, 06:50:40 AM »
When you emailed in a support request (to support@lunarpages.com), you SHOULD HAVE RECEIVED BACK a "ticket number" in a reply email. If you did not, you either sent to the wrong address, or there is something wrong with your email account, or (most likely) the reply was discarded or put in a spam/bulk/junk email folder by your mail program. Turn off any "spam filter" on your email, if it is set to discard spam rather than putting it in a folder.
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Mitch
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« Reply #6 on: February 24, 2010, 07:22:09 AM »
or try to submit your issue directly to http://support.lunarpages.com so you can track the process via the help desk web site.
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Mohsen6558
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« Reply #7 on: February 25, 2010, 12:05:08 AM »
very very bad support
after 3 days of register say me:
Quote
If you have further inquiries or there is anything else we can assist you with in the meantime, please do not hesitate to contact Lunarpages again.
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katrina1
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« Reply #8 on: February 25, 2010, 03:27:26 AM »
There was more said in that reply than just what was quoted. Again, this is not an issue for our forums.
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Mohsen6558
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« Reply #9 on: February 28, 2010, 01:02:54 PM »
See This Picture:
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