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May 25, 2012, 11:44:57 AM

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Author Topic: Webmaster poor services  (Read 828 times)
dohoa
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« on: August 30, 2009, 10:29:27 PM »

Dear Lunarpages,

Since email communication can't help to the problem, I decide to put this on the forum. I hope that some senior people from Lunarpage will see and will take action to correct this troublesome services.

Reading through the emails correspondence between Lunarpages and me below, everybody will notice that Lunarpages' customer service is one of the worse. Although I have many times replied NO to them, they repeatedly send email to me trying to charge the money.

Communicating with Lunarpages' Customer Service by email just like you are talking to the walls! Either they don't read the emails or they read but don't keep records.
And it seems that there is no internal communication between the Support function and the Billing function.
So they keep sending emails to customer about the same subject.

This is the signal of a dead business.

If Lunarpages doen't stop disturb me with similar email and stop trying to charge me, I will put my reply on the forum.
« Last Edit: August 31, 2009, 05:32:08 AM by Mitch » Logged
Mitch
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« Reply #1 on: August 31, 2009, 05:35:24 AM »

Hello, I am sorry to hear you are having trouble, but this type of issue can not be dealt with via the forums.  I would highly suggest to keep communicating with our billing team through the help desk, or contact us by phone using the information listed here:

http://www.lunarpages.com/contact/

It looks like for the most part you are responding to the auto-billing notices.  Please be sure to contact billing@lunarpages.com or submit a help desk ticket to get this checked into.  Thanks!
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