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Author Topic: help on setting up outlook express  (Read 16589 times)

Offline pinoypetfinder

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help on setting up outlook express
« on: October 03, 2007, 09:57:33 AM »
so i watched the tutorial and followed the steps.
and i think i was able to make half of it to work.
i can receive emails on my outlook express, but the problem is - i can't send emails.
always give me this errors :
The connection to the server has failed. Account: 'pinoy pet finder . MYUSERNAMEHERE/REMOVEDBYME', Server: 'mail.pinoypetfinder.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

how to do i set up the smtp authentication ? and what "welcome email" are they talking about on the video?

*i removed my username

Offline Mitch

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Re: help on setting up outlook express
« Reply #1 on: October 03, 2007, 10:07:54 AM »
Did a search for your error on the knowledge base and hopefully found an answer:

https://support.lunarpages.com/knowledge_bases/article/38

Please let us know how that works out for you. :)
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Offline pinoypetfinder

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Re: help on setting up outlook express
« Reply #2 on: October 03, 2007, 07:27:07 PM »
thanks mitch for replying..

i tried doing this on cmd
Quote
TELNET YOURDOMAIN.COM 110

and hit the Enter key, you will then be connected to the email server. Type in USER your_username and hit the Enter key. You will then get a message +OK Please enter your pass, with the PASS command Type in PASS your_password and click the Enter key. If it is correct, you will get an OK MAILBOX OPEN
everytime i try to login (after typing PASS mypassowrd) it gives me "ERR login failed".

and re this :
Quote
If you cannot do this, repeating the above steps with SERVER.LUNARPAGES.COM instead. If you can do this (please see below), you have connected to the POP3 email server and so the problem lies somewhere with Outlook Express or any email program you are using.
am I supposed to type TELNET SERVER.LUNARPAGES.COM 110? or TELNET SERVER.LUNARPAGES.COM? or SERVER.LUNARPAGES.COM? I tried all those but it says :
Connecting to SERVER.LUNARPAGES.COM...Could not open connection to host, on port 110: Connection failed


and oh, i can receive emails, the prob is i cannot send one :(
« Last Edit: October 03, 2007, 07:38:55 PM by pinoypetfinder »

Dark Side

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Re: help on setting up outlook express
« Reply #3 on: October 04, 2007, 03:02:22 AM »
Have you tried using your ISP's SMTP info to send mail with. Sometimes they block the use of an outside one for security reasons. It would go like this: yourisp.com or as another example: charter.com or mail.charter.com

Offline perestrelka

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Re: help on setting up outlook express
« Reply #4 on: October 04, 2007, 08:34:51 PM »
am I supposed to type TELNET SERVER.LUNARPAGES.COM 110? or TELNET SERVER.LUNARPAGES.COM? or SERVER.LUNARPAGES.COM? I tried all those but it says :
Connecting to SERVER.LUNARPAGES.COM...Could not open connection to host, on port 110: Connection failed


and oh, i can receive emails, the prob is i cannot send one :(

SERVER.LUNARPAGES.COM (where SERVER is the name of the server where an account is on) is for shared accounts. You would try your primary server IP instead of the SERVER.LUNARPAGES.COM.

Are you able to telent to the port 25 of your server? Replace 110 with 25 in the command you ran to connet to the POP3 port to verify, if you are able connect to the SMTP service. If you don't get a reply, it is more than likely that your ISP is blocking outgoing SMTP connections. If that is the case, you would try to use your ISP SMTP or open alternative SMTP port on your server .
Kind Regards,
Vlad Artamonov

Offline pinoypetfinder

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Re: help on setting up outlook express
« Reply #5 on: October 05, 2007, 10:19:23 AM »
MerlinsLair, my isp.. that makes sense.. cuz I tried setting this on my aunt's comp (outlook express) and it worked. now i'm thinking of reinstall (is that the right term?) my outlook express. but now since you mentioned something about my isp... I will try.

perestrelka, thanks for the tip. I will try that one too. (btw, I tried using the google mail settings on my outlook express yday and it worked (send/receive)

Offline perestrelka

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Re: help on setting up outlook express
« Reply #6 on: October 05, 2007, 10:33:12 AM »

It will be clear if it is your ISP block or not after you do the telnet test. Please reply back, if you require any further assistance.
Kind Regards,
Vlad Artamonov

Offline pinoypetfinder

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Re: help on setting up outlook express
« Reply #7 on: October 07, 2007, 06:47:24 AM »
I hope I did right on cmd.. here's the result :

C:\Documents and Settings\Hayley>TELNET SERVER.LUNARPAGES.COM
Connecting To SERVER.LUNARPAGES.COM...Could not open connection to the host, on
port 23: Connect failed

C:\Documents and Settings\Hayley>TELNET SERVER.LUNARPAGES.COM 25
Connecting To SERVER.LUNARPAGES.COM...Could not open connection to the host, on
port 25: Connect failed

C:\Documents and Settings\Hayley>TELNET SERVER.LUNARPAGES.COM 110
Connecting To SERVER.LUNARPAGES.COM...Could not open connection to the host, on
port 110: Connect failed

Offline perestrelka

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Re: help on setting up outlook express
« Reply #8 on: October 09, 2007, 07:38:50 PM »
I hope I did right on cmd.. here's the result :

C:\Documents and Settings\Hayley>TELNET SERVER.LUNARPAGES.COM
Connecting To SERVER.LUNARPAGES.COM...Could not open connection to the host, on
port 23: Connect failed

C:\Documents and Settings\Hayley>TELNET SERVER.LUNARPAGES.COM 25
Connecting To SERVER.LUNARPAGES.COM...Could not open connection to the host, on
port 25: Connect failed

C:\Documents and Settings\Hayley>TELNET SERVER.LUNARPAGES.COM 110
Connecting To SERVER.LUNARPAGES.COM...Could not open connection to the host, on
port 110: Connect failed


Did you use SERVER.LUNARPAGES.COM or just mask your server IP or the hostname by SERVER.LUNARPAGES.COM in your reply?
Kind Regards,
Vlad Artamonov

Offline pinoypetfinder

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Re: help on setting up outlook express
« Reply #9 on: October 11, 2007, 05:51:31 PM »
Hi. I'm not sure if I got what you mean -
but I typed those on my command prompt, i just copied and pasted the result here.

Offline perestrelka

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Re: help on setting up outlook express
« Reply #10 on: October 11, 2007, 10:29:05 PM »
Hi. I'm not sure if I got what you mean -
but I typed those on my command prompt, i just copied and pasted the result here.

As I mentioned in one of the replies, SERVER.LUNARPAGES.COM should be substituted with the actual server name. You can use your domain name or the primary server IP instead SERVER.LUNARPAGES.COM to test the connectivity to the mail services on your dedicated server.
Kind Regards,
Vlad Artamonov

Offline pinoypetfinder

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Re: help on setting up outlook express
« Reply #11 on: October 16, 2007, 09:11:44 PM »
ah, i get it. well i tried that already, i was able to get connected (dunno if the term is right) but when i'm about to enter my login username and password, it gave me error. (my password are correct, but for some reason it won't let me connect to my mail server  :-?

Offline perestrelka

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Re: help on setting up outlook express
« Reply #12 on: October 17, 2007, 08:09:04 PM »
Hi,

You mentioned previously that you tried to telnet on the port 110 which is used for POP3 to receive emails. But did you try telnet to the port 25 which is used for mail sending? Where are you trying to input login details?
Kind Regards,
Vlad Artamonov

 

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